Karl

I submitted a ticket on this 4 months ago, had a partial response. since then the problem is worse and in-spite of further messages left for them there, still no response. I was hoping to draw attention to the fact that this ticket is still unresolved.

ticket ZWB-678726 As of August 4 2010 April May June ; cut several small jobs, working around the defect of skipping cut. Still no response from help ticket request. In mid July tried to boot cutter and found that it would NOT boot; screen shows

check the motherboard, mind did that and it turned out to be the connection clip was installed backwards, this caused the signal to the motors to be mirrored.

flexi starter is the best software for mac, but to cut from a mac you need the Keyspan, uscutter should be bundling this with any cutter they sell "for mac" or at least making it available as an option. this is a Requirement for clean communication. yes other this will work, maybe, sometimes, sort of, save your self hours of trial and error and headaches, just get the keyspan.

flexi starter is the best software for mac, you can find it on ebay or other sites for a bit less than $90, but to cut from a mac you need the Keyspan, uscutter should be bundling this with any cutter they sell "for mac" or at least making it available as an option. this is a Requirement for clean communication. yes other this will work, maybe, sometimes, sort of, save your self hours of trial and error and headaches, just get the keyspan.

flexi starter is the best software for mac, but to cut from a mac you need the Keyspan, uscutter should be bundling this with any cutter they sell "for mac" or at least making it available as an option. this is a Requirement for clean communication. yes other this will work, maybe, sometimes, sort of, save your self hours of trial and error and headaches, just get the keyspan.

are you using a Keyspan adapter? uscutter should be bundling the keyspan with any cutter they sell "for mac" there is a major communication problem that is easily overcome by putting a Keyspan between the computer and the cutter.

sir, my main use machine is a G4, 1.6 gh 2 gig ram, you could consider this "maxed out" for the G4 series, yes it can be pushed farther but... the G4 is not really comfortable with the demands of video. This one does run Utube and other videos well enough, the suggestions of lower rez and prebuffering will help, we presume that your web connection is wide broadband. but a G5 dual processor is a better option if you can do that. My second machine is a G5 2x 1.8 + 8 gig ram, (pre-intell) and has the power to do video well. Does this sound about right? the problem we face is that the newer software is requiring more machine to run it, so the software that delivers the video is asking the machine to step past its original design.

Both actually, on the cutter is the best way to control cut speed, but in Flexi starter there is a dialog way in... in advanced, properties, cutter options: this is a before cutting command, to cut slower, or cut faster, or none. Just how much actual effect this setting has I dont know and have no realistic way to test it. And just what kind of effect the setting may have in combination with the cutter setting, / or conflict with, etx. see the clips below. If someone does have specks on this setting, please advise, i am interested / curious as to what this setting is intended for.

Install Keyspan drivers from disk that comes with device, or check their site for latest version, use latest version. open System Profiler, under USB tree, keyspan should be listed, that lets you know its active and system sees it. USB works in the back ground in the Mac, when you go to SCP , see the "cutter" button, with the cutter on, click -- that should show a dialog of Manufacturer, cutter, >> Output device/ port << IF this does Not say xxx/xxx.KeySerialx << THEN use the pull down to find and select it. there is a link to their website for help/ also the "help" button shows some definitions.

It would be nice to have a PDF take apart/ adjustments/ trouble shooting guide, is that something the manufacturer could do? -- or in the returns dept, where they are being repaired anyway, ? or maybe someone with an old cutter and a lot of experience.

I have made a take apart PDF, posted the Text at http://forum.uscutter.com/index.php/topic,23535.0.html , posted the pdf for down load at http://freesolarinfo.ning.com/profiles/blogs/the-pcut-vinyl-cutter-take there is no electrical diagrams, but only the physical take apart.

Just so folks know, my email provider went to a google based system, which then is redirected to my desktop mail program. The problem is that at the google mail site level there is a "spam" folder with a filter that is controlled by the google site, so some mail gets trapped in there, some does not. In this case both times that uscutter sent the email with the link in it, that particular email was tagged as spam -- and I never saw it in the redirected mail. I was quizzing my provider and as a result went to the google mail where I found and retrieved the email. If you happen to have a similar situation, be sure to check the google mail site spam folder, occasionally.

CyberSultan, what specific computer and OS are you using? and did you have any difficulty setting up FS? Using Keyspan? I am trying to collect as much specific data as I can, hopefully the result of this compilation can be posted in the next few months, in the form of a Mac users trouble shooters help. thanks for the input.

NCI Magisign = an Illustrator plug in cutting, $600 Flexi Pro = a full blown graphics & cutting, $2000 Flexi starter = a very simple graphics & cutting interface, $150 Sign Cut Pro = a plug in for several graphic programs, cutting only, Here are the current prices SignCut-X2 3-Months Subscription $36