MARTZ_R

I purchased a MH 871- MK2 34",and aim trying to communicate via usb with my laptop to the machine with SINGBLAZER and nothing.. I also have another program called ''sure cuts alot'' and nothing,, the cutter only works when I push the TEST BUTTON I DID CALL TO CUSTOMER SERVICE .they helped me with the installation step by step and nothing.,, I went to the company in Redmond WA. and nobody can help me they say there are no technical staff.. only sales & shipping WHAT CAN I DO? WHO CAN HELP ME WITH THIS PROBLEM? Im really sad and disappointed because this is my first vinyl cutter and I want to start my own business