haumana

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Posts posted by haumana

  2. Posted

    I use a standard USB cable.  Is this also a different computer than what you were sending the cutting jobs from?  How were previously connected to the cutter?

    If this is a 'new' computer for your cutter, typically the drivers should be installed first, before you plug in the cutter.

    You should hit up the Graphtec website to grab the latest driver, and instruction on the driver installation if necessary.  That should walk you thru the driver download and installtion :thumbsup:

     

  3. Posted

     

    Has anyone seen a cutter do this (supposed to be Trajan Pro font)? I'm using Sure Cuts A Lot but graphically, it's fine on-screen. The TEST cut pattern on the vinyl cutter works perfectly. It's only when I send a file to cut/draw does it do this. It seems to.add a little serif-style flourish to every corner of an image. I'm stumped. 

    From what I can find when I search for Trajan Pro, it is a serif font.  Though I would be concerned about all the squiggly lines happening.  You might need to convert the font to lines (or curves), so it's no longer a font,  but vector lines.

  4. Posted

     

    benas tardes alguien me puede orientar sobre este problema con mi plotter de corte

    al enviar un archivo comienza cortando normal pero despues mientras esta realizando el corte comienz a cortar un archivo antiguo

    y me daña el material

    ¿Has intentado cortar el archivo con un software de corte diferente?

    [Have you tried cutting the file with different cutting software?]

  5. Posted

     

    Thank so much for your kindness! Fortunately a Graphtec customer service tech was able to help me troubleshoot this mystifying problem. It was a lot of testing and ruling out, however, ultimately the issue was narrowed down to the either the camera or USB ports either in the hub or laptop. For my situation it turned out it was the USB port on my laptop that is dedicated to the cutter. I replaced the laptop and now everything is working as it should!

    Win!  Thank you for posting your results.  The forum is solely supported by it's users and volunteer moderators, and any solution helps to go a long way to helping the next person. 

  6. Posted

    Welcome to the forum.  I'd encourage you to register for an account. It doesn't cost a thing, and you'll be able get your post up immediately instead of waiting for a moderator to review and approve it.

    Just an FYI - your first two videos are not working.

    Outside of this particular issue, is your cutter functioning properly?  Does the cutter test run as is should? Have you tried just cutting a simple shape and see if that cuts as requested?

    That blade looks awfully deep.

  10. Posted

    Thank you for getting back to the forum with the new info that you've found out.

    This forum is supported by volunteers, and moderators and members tend to just pop in a out.  We all try our best to answer inquiries, but as you can tell, some of us aren't quite familiar with materials or practices that some people have questions about.  Any information and experience shared in this forum is always helpful and appreciated.  Hopefully we can be here for any additional questions you might have.

  11. Posted

    Honestly, it would really depend on what your client's budget is, as well as the size of the decals they think they will need to cut.  Like anything else, the bigger the format the larger the price, but even smaller machines will vary in price.  Find out what size graphics they will probably do, and that can be your launching point as to which brands and models to consider.

  12. Posted

     

    hola saludos a todos , perdi mi pc y tengo instalado el vinilmaster , ya compre una pc nueva pero al instalarlo nuevamente me dice que esta en otra pc en uso , de que manera puedo 

    reestablecer el psn si olvide el correo para eliminarlo de otras pc

    [Hello everyone, I lost my PC and had Vinylmaster installed. I've already bought a new PC, but when I try to reinstall it, it says it's already on another PC in use. How can I reset my PSN accoutn if I forgot the email to remove it from the other PCs?]

    I recommend that you contact Vinylmaster directly and let them know your situation.  They would be the only one who might be able to help you.

  13. Posted

     

    Thanks! I edited the post, anyway I'm on Windows 11 Pro, I use Grphtec Studio 2, so far I have only created one file and it's not working. I need to use it for contour cuts. The video shows the process to test the ARMS sensor and always lead to that error, same error as when I send a cutting job.

    Understood, but since you purchased the machine used, you should check that is functions properly with your setup first.  Have you tried just do a test cut, using regular vinyl - no ARMS, just a simple shape.  It's als good to see that the cutter is cutting to a correct size (ie. a 3" square, actually measures 3" when it's cut).

  14. Posted

    Welcome to the forum!

    Let's try and add a little more detail to this - 
    What platform are you trying to run the cutter from? (Mac or Windows)
    What version of operating system are you on? (Windows 10 or 11, Mac Sonoma, etc.)
    What program are you using to send the job to the cutter? (Graphtec Pro Studio or Grapthtec Studio or a plug-in)
    Does the cutter work with any other file you're trying to cut, or just when you're trying to set it up for contour cutting?

    • Like 1

  17. Posted

    VM version?

    What COM Port number are you using?

    Have you tried cutting it with a different driver? (ie. Refine MH871, etc.)

    Was it cutting fine before, and this is a new issue with the same PC & cutter?

    Have you tried using a different USB cable?

    When it stalls out, what's happening in the software? Is it freezing up? Are you getting any kind of error? 

  19. Posted

    Aloha StanD - I would recommend that you sign up for this forum as a regualr user, so that your posts will go up immediately for everyone to see.  Does cost of thing.

    As for what's happening, have you checked the file to see if there's something a little wonky with the area that it's freaking out at? I'm guessing that it does that in the same place? You might also try scaling the file down and put in some sacrificial vinyl to see if it's still does it.

    If you're willing, you can also post the file for other members to inspect.

     

  24. Posted

    If you're going to try and connect with a 9-pin, then make sure you're using a null-modem cable and give that go.  Though, first check in Device Manager to see what COM port was assigned, and if it is not 1, 2, 3, or 4, then see if you can redesignate it to be a number 4 or lower.  Then try the null-modem cable.  Personally, my (original) LaserPoint, has 9-pin serial, and a USB port for communication - I received both cables when I bought my machine, that's why I asked if your machine shipped with a 9-pin cable too.