mchi2el2

Hello! We have a problem with our machine, we are using HTV sheets (12in x 15in) and we always have a problem where the machine never cuts all the way down. If the sheet is 15" long, we have to make sure our designs don't go past 12-13" otherwise the machine either cuts wonky after that, or it just stops cutting and won't finish anything that goes beyond 12-13" even though the sheet is 15" long. I don't understand why does the design space length not match the actual page length? The width is fine, no problems with that. We are wasting so much vinyl on every single sheet... I don't know what to do, please help.