davemack_13

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About davemack_13

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  1. I'm with you there. Customer service. There is none. Makes my decision to buy elsewhere very easy...
  2. This is exactly the opposite of what my machine is doing. Bought and put in a new motherboard, simple enough... Now my blade holder will not go up between cuts, or while cutting like it used to so I get all my vinyl cut. I removed the carriage cover and I can manually move the blade holder up but it just falls back down.... Anybody heard of this one? I have submitted tickets but the help just seems to be "hmmm. I have never heard of that before" When I mention that I should just buy a new, different brand, the CS rep states that might work.... Any help would be appreciated. frustrated and losing money!