matt_rayner

Dont worry people i sorted it. I changed the com port in device manager to com3 and changed it in the flexistarter to com3 as well and now it works. Weird that com1 stopped working without anyhting being changed. But i have a happy customer. Thanks for pointing me in the right direction. Oh also there were 2 old printers stuck in the deleting status so i got rid of them as well. not sure if they played a part in it all. thanks again.

i think it is a graphtec fc2100-50 the model number is off the top of my head but i think it is correct. The setup has been used for years and years with nothing changing but all the sudden it stopped working. I dont think it is the cable as it works after i delete the com port in device manager and then restart the pc until the pc is shut down again and then it stopps working. A local computer company also tested the cable and said it works fine. The cutter is always plugged into the pc it is never unplugged so when the pc is turned on it is already plugged in. I think i know how to change the com port in the flexistarter software but how do i change the com port in device manager? It just says com1 and i cant see where to change it? Also should the Graphtec cutter be listed anywhere? It isnt in printer and faxes? And isnt in device manager? is that correct?

Hi I have been asked to try and sort someones issue out with their cutter and flexistarter They have windows XP sp3 the cutter is connected using a serial port (no converters) serial port on cutter to serial port on pc. The flexistarter software says cannot open port when you click on send to make it cut. The cutter is setup in the flexistarter software on com1 at the moment. is that correct? I do not know much about serial ports and com ports to be honest. so please bare with me. Now i have uninstalled antivirus softwere and turned off the firewall just in case but that didnt make a difference. I unistalled the com port in device manager and restarted the pc when it all restarted it worked and started cutting. ( i thought that fixed it) When i shut the pc down and then turned it back on we get cannot open the port again. Please can someone help me asap. thank you in advance.