iceace380

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    21
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About iceace380

  • Rank
    Member
  • Birthday March 1

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  • Gender
    Male
  • Location
    Bethlehem GA
  1. iceace380

    Lighter #3

    i think i know what i am going to try next.. looks great
  2. Talked to Mike today and he logged in to my computer and looked everywhere and found a driver that wasn't right. Now everything is working great. Once again the support at US Cutter is great at talking to the customer and finding out what the problems are. Great job US Cutter!!
  3. That is what i was thinking, but tech got on my computer and said everything is good, They reinstalled all the software and downloaded the new drivers, it just seems that i am having bad luck. Every time i have called customer support they have been great! i would still recommend the company anytime. I am just having a problem that i would love to find out how to fix. It is on a Mac Pro, so i have been reading about some of the problems.
  4. Well the TC would not work after 3 weeks, so now i have a laser II, it starts to cut then 30seconds later it stops. This is 3 plotter's from us cutter that has not lasted more than a month, i don't now what to think anymore, i first i thought it was bad luck but now i don't know
  5. Bought a TC plotter to upgrade an SC that broke 2 weeks after i got it, When i received the TC it was broken, David took care of me and sent the parts to fix the plotter. Had more problems today and called him again and once again he took care of the issues. Thanks David
  6. iceace380

    Plotter problems

    Got the plotter out of the box and discovered that there was no power cable, USB cable, Serial Cable, so they sent me everything but power cable, was told power cables are on back order so i had to go and buy one from tiger direct. plug everything in put vinyl in and realized there was no blade holder. Got that in yesterday and turned the machine on and it powers up but does nothing when you send a cut job to it, the screen on the machine says "now is cutting…." Talked to David this morning and he helped me fix the problems, US Cutter support has helped every time i have needed it.
  7. iceace380

    Plotter problems

    Talked to David B this morning and he is taken care of me,
  8. iceace380

    Plotter problems

    i would just swap cards but i steeped up from a 24" SC to a 50" TC. Now i have two plotter sitting here that will not work. but i will wait until monday and hear from customer service to see how they are going to fix this problem.
  9. Bought a plotter in January had it 2 weeks and it broke, service said it was an a bad input(IE, or IO can't remember) card, said they where on backorder, so i paid for a brand new plotter because i have people waiting for there stuff. Got the new plotter in yesterday and put the stand together and opened the box for the new plotter and it is broken, The end cap is in pieces, there is no damage to the box. Has anyone else had this type of problem? Two broken plotter in 3 weeks or am i just having bad luck? Everyone i have talked to on the phone has been nice but now i have to call people to tell them there stuff is not going to be ready, this makes me feel uneasy about my how purchase now. Somebody just tell me that i am over thinking. Thanks
  10. iceace380

    Trying to learn as much as i can

    Thanks everyone, forgot to mention I got a dye-sublimation printer also. Have not played with it at all, but will soon. One question I have is about grounding the cutter to the stand, should I also ground it to the wall also? ( I have a UPS that has a grounding screw on the back)
  11. Just got a 24" cutter and a heat press, joined the forum to learn what could be done with the stuff i got.
  12. iceace380

    All This Talk About Etching....

    Wow, that is all i can say. I am new to this, just got a cutter and heat press last week and never thought of doing this. I think i have a sandblaster on the next "to buy' list.