Ninja

Graphtec touts the CE6000 as having a simplified user interface, better software (cutting master 3), A brake system is built in to prevent uncontrolled roll media unwinding on heavy rolls, Improved ARMS 5.0 for high precision cuting (auto mark detection) and better over-all cutting specifications. Apparently the 6000 can also perf cut, which is cool. Click on the images to get a more up-close and personal looks at the specs and features for each. Cheers!

Yeah that was my first time assembling the stand. They'd already put two together and I was following off what they had done. The instructions that came with the stand parts don't address the offset feet at all, so I figured they guys who'd already done it twice must have known better than I did. Makes much more sense to have the longer part of the foot in back where the most weight will be. Not sure what to do about the video now... :|

Everyone is a comedian. Here is what Jaybird is talking about. Petroman2012, the support team is typically able to address submitted tickets in less than 24 hrs. It just depends on the type of volume they're dealing with. Monday and Tuesdays are always the busiest days on the phone for them so a ticket for an issue like what you've got is not a bad idea. (The only thing worse than waiting for a reply, is waiting on hold.) I would suggest that you continue to put everything together. It's a minor issue and there's not much we can do about a part that got damaged in shipping, other than to replace it. The guys really do appreciate the images and would likely have asked you to send an image anyway. It makes their job easier. I don't think they have just the plastic piece but they'll certainly be able to ship you off another roller bar and you don't need it to run the cutter... you just wont be able to feed a roll yet. Here is a link to the video which covers the setup for your cutter (just competed it). If you get tired of waiting for a reply feel free to give them a call and see how long it's going to take them to get a replacement: They can be reached M-F from 6:15am to 4:45pm PST, 888-975-2047 Congrats on the titan. It's pretty awesome.

Man, call it blissful ignorance- I didn't realize posting to signs101 was such a dicey endeavor!

That's really good insight. I would hope that I'm not offending any audience but perhaps just the company affiliation is enough for some? That much I cannot help, but it's people like me who are working to change the direction of USCutter and more-over, change their image by improving how and what we offer. And I would totally agree with the statement about, "less than a roland, graphtec, summa, etc are not worthy cutters"... People tend to forget that we do offer high end equipment for professionals who have been in the industry for years. yes, the survey was posted in 6-7 seven different places on our forum, but it was also posted to: signforums.com, reddit, signs101.com, t-shirtforums.com, vinylforum.org, bitcointalk.org, bitcoinforum.com and talkgold.com/forum. I've added the option for people to select firing me to the last one.

Ya'll crack me up. This type of information gathering is not as easy as you might think and I'm trying to approach it in as unobtrusive a way as possible. Even after canvasing reddit and every relevant forum I could get my hands on, I've still only gotten 50 replies. Just posted it to our Facebook page this morning. Here are some of the early results. When Did you first hear about BTC? Have youever bought a crypto before? Ever used an online payment system? Ever heard of USCutter? More or less likely to buy if we offered BTC? Cheeky raise question?

I'm looking into an initiative to start taking Bitcoin payments. Here is a link to a quick survey which will help inform our decision. Any constructive feed back is welcome! Go to the Survey!

I'm looking into an initiative to start taking Bitcoin payments. Here is a link to a quick survey which will help inform our decision. Any constructive feed back is welcome! Go to the Survey!

I'm looking into an initiative to start taking Bitcoin payments. Here is a link to a quick survey which will help inform our decision. Any constructive feed back is welcome! Go to the Survey!

I'm looking into an initiative to start taking Bitcoin payments. Here is a link to a quick survey which will help inform our decision. Any constructive feed back is welcome! Go to the Survey!

I'm looking into an initiative to start taking Bitcoin payments. Here is a link to a quick survey which will help inform our decision. Any constructive feed back is welcome! Go to the Survey!

I'm looking into an initiative to start taking Bitcoin payments. Here is a link to a quick survey which will help inform our decision. Any constructive feed back is welcome! Go to the Survey!

No it's not a typo, although I don't remember what it was going for previously. We did take a look around the web and only found it for a lower price in a couple places. Hotronix requires "map" pricing so I'm not sure how anyone is selling for less than the map price amount- but we're for sure going to look into that. I can tell you that we are going to drop the price on this unit as low as we can... probably today. (your welcome) As for the post above, one thing I failed to observe is the "...10" ADVANTAGE letters down each side..." Each side being the operative term, and I missed that in our initial chat. If I'd caught that he wanted two sides at that size I would have told him to expect $80 - $100, not $50, but either way it's a far cry from $450 per.

When environment and expectations change, you either need to shift your operation to keep pace or risk getting left behind. This is the law of evolution and is applicable in nearly all areas of life and business. No where is it more true than the sign industry. In this instance I'm speaking specifically to pricing. As a general rule we don't like to make recommendations on what people should charge for any given job because one to the next there are sure to be many different variables- and it's up to you figure these things out. It's called market capitalism. However, when customers ask us what would be a "reasonable" price to pay for something they need done, we'll offer our opinion based on our experience. What I can tell you, is that the chat correspondence I had recently with a prospective USCutter customer illustrates in no uncertain terms, how quickly the market will be saturated by anyone with $400 and a bad taste in their mouth from a ridiculously high price quote. I get these types of correspondence from customers very frequently. Your ability to maintain long term profitability selling signage and cut vinyl is in no small part dependent upon your willingness not to price your self out of business by turning your potential CUSTOMERS, into your competition. Yes- USCutter is in the business of selling vinyl cutting materials and equipment and in theory, it's in their best interest to sell to anyone and everyone who would buy from them. The elephant in the room is that if you help to flood the market and enable everyone and their mom to do everything themselves, you will only help to turn what is a lucrative business for many, into a tool for hobbiests, soccer moms, and anyone with a dumpster business that needs lettering. Flooding the market can hinder demand, which in turn will hurt everyone's bottom line. USCutter will always, willingly sell their equipment to anyone who wants to buy it, but for god-sakes, STOP PRICING YOURSELVES OUT OF BUSINESS. [7:04:28 AM]You have joined the chat conversation with James . Department: Live Support Subject: I want to re-letter my dumpster fleet and don't want to pay a company to do it all when I could buy then machine and supplies cheaper. Is there any reason why I should not get the MH series? Thanks. [7:04:28 AM]Benjamin: Hello, thanks for choosing USCutter, I will be with you in just a moment... [7:06:31 AM]Benjamin: Technically no. No reason at all. I would caution that there are good reasons why people charge as much as they do for this stuff. There's a steep learning curve to it and it's never as simple or easy as it seems it should/could be. If you feel you're being price gouged you might try shopping around more. If you really don't care about the time investment to learning the equipment, software and application processes then absolutely the MH is a good option for you. [7:06:43 AM]James: Okay. Thank you. All I need is lettering without graphics and we normally install them ourselves so I thought this would be a good way to go. [7:13:24 AM]Benjamin: It certainly can be the nearly the same money to get the cutter and just do it yourself in some cases. I feel like a lot of places are pricing themselves out of business by charging more than they should. This isn't rocket science we're talking here, and it's well with in you ability to do it all yourself. The costs are tricky to calculate though. You need the cutter, say $230 if you get the 24" MH, you need vinyl, say another $50 just to use a round number, you need application tape- say $30, and you need weeding and application tools- say another $40. Out the door (being conservative) you're right around $360 give or take. And that's for a cutter that only comes with a 90 day warranty. [7:15:04 AM]Benjamin: ...and that's before the hours of time to learn the software and labor for the production/application... but the benefit is that you get to continue to use the equipment and continue to do this yourself. [7:15:56 AM]Benjamin: So- if the cost to have someone else do it is close to the cost of you getting the stuff and doing it yourself (and you don't mind the labor and learning curve) I say go for it. [7:16:02 AM]James: I have 12 dumpsters that have 10" ADVANTAGE letters down each side and the phone number. The cheapest quote I got is 450 per dumpster. That seems high to me and that's us installing them [7:17:59 AM]Benjamin: Oh man yeah way too high. [7:18:48 AM]Benjamin: You should be around $50 or so for each dumpster to have someone just cut it for you- maybe more if they use quality material that will last. [7:17:22 AM]James: I thought so. Thanks for your help. [7:19:00 AM]Benjamin: anytime. [7:19:40 AM]The chat conversation has ended. Please take this with a grain of salt those of you who have been doing this for years; sign-making, printing, banners, decals, etc. My goal for this post is to promote discussion on the topic and relay information I feel will be useful to those just breaking into the business... and perhaps slap a "wake up call" on the door of those who insist on price gouging for 10" x 50" lettering that the customer will install themselves. I do not claim to be a vinyl "guru". I have never owned a sign shop. I am not privy to the pulse of pricing in every market in the country. I have however been heavily involved in the industry for many years, from many different angles and have more experience than most to speak on the subject. Take from this what you will.

The issue could be a number of different things, likely static related if it's just stopping in the middle of cuts. The USB to serial adapter wont resolve the static issues but it can help to mitigate them since a serial connection is harder to interrupt. First, if your cutter is a first generation MH (mk1) it will need to have a Null Modem serial cable coming from the cutter to the adapter. Second, most radio shack USB to Serial adapters will not work... Or Staples or Office Depot for that matter. That's why we only carry the Keyspan USB to serial adapter. It's the only one that we can say for sure will work as it should every time and we've tested it thoroughly. Another solid USB to serial adapter is a Belkin- but in either case you have to have a Null Modem serial cable for either to work. Banner John is correct in that a serial connection is given COM 1 by default, however, if you're using a USB to serial adapter it will likely get a regular COM port number in the device manager. If none of this helps, be sure to call in to the support department and speak with Mike Northman. 425-902-1302 ... really sorry to hear about your experience. We're better than that.