SC not working with my US Cutter MH365

[flambore 0]

I posted this in the Refine support thread, but I have since then found that the problem is specific to the SignCut-X2 software. 

I have windows XP, and I just took my new MH365 out of the box.  I have the SignCut X2 software installed, and I have tried the Serial cable on Com1, which is my preference, and I have tried USB, which becomes Com4.  Depending on the plotter driver I select in the setup (365, or roland 1000, or graphtec), and what connection I choose, one of two things will happen:

1) the paper will just spit out, and the cutter will continue to feed until I turn it off.

or

2) I will hear a short click as if the motor was to be engaged, and then nothing.

I have verified that the communication settings are 9600 on the plotter and the software.

I am using the pen attachment, and simply trying to "cut" the word "Test" on the paper.

Any advice would be appreciated.

The test button on the plotter works fine, it draws a diamond in a square. 

I am able to communicate perfectly with the cutter through the SignBlazer software.  I didn't have to do anything special in that software to make it work. 

I read in another thread here that person had the same problem after she upgraded her software.  Is there anywhere I can download an older version of SC-X2 to try that? 

This is very frustrating.  I need to make this software work with my cutter.  I am confident that the problem is not related to the cutter, the cables, or anything like that.  If there's a driver problem, that may be, but why does signblazer work fine?

I opened a support case on SignCut's web site 3 days ago, and have not heard anything back from them.  Is this normal for them?  It's frustrating when you can't get support.

Any advice would be appreciated.

thanks,

Frank

[gpau 0]

LOL  ho anche io lo stesso problema, con windows 7, appena qualcuno mi da risposta ti faccio sapere o magari hai risolto il problema?

Gianpaolo

[BannerJohn 1,324]

I opened a support case on SignCut's web site 3 days ago, and have not heard anything back from them.  Is this normal for them?  It's frustrating when you can't get support.

not normal, but not uncommon,either.

[CRD 9]

mail to kimon as stated in the first thread of this signcut section.

Paco

[sayitanywhere 0]

Did you ever get this figured out?  My cutter is doing the same thing now that I tried to upgrade to SCPro...