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asimpleimpression

trying to get customer support...need help!

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I posted a plea for help yesterday on the Plotter/Support site and haven't heard anything yet. I noticed that others have received responses--- any suggestions for getting some help quickly?  My middle roller won't hold my vinyl- looks like it's broken off, but I've only had it about a month... don't think it should be causing problems already. I've struggled since Day 1 to get it going- now, it's wasting vinyl since it won't feed straight!

Any help would be great!

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KEN was also having surgery this week ... he was hoping to get back today ...hold tight I am sure they will be with you soon

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