BannerJohn 1,324 Posted September 26, 2008 The craftrobo has the same problem. You change the downforce by placing a small thin washer below the lip of the blade holder. You can actually use the cutter itself to cut the washers from thin cardboard. It serves the purpose of raising the blade holder up a bit. Share this post Link to post Share on other sites
kenimes 42 Posted September 26, 2008 The craftrobo has the same problem. You change the downforce by placing a small thin washer below the lip of the blade holder. You can actually use the cutter itself to cut the washers from thin cardboard. It serves the purpose of raising the blade holder up a bit. Yes, without using a washer, we just lifted the blade holder up a bit in the carriage arm, so the lip was not flush on the carriage arm, then tightened it back in place. Share this post Link to post Share on other sites
BannerJohn 1,324 Posted September 26, 2008 you can get these very tiny little rubber bands too, and they will work. For every problem,there is a solution. Except how to keep the dog from barking at the UPS guy. Share this post Link to post Share on other sites
dragonfyre1976 0 Posted September 26, 2008 Good job Ken, always works out best to get it figured out and avoid a return from a business standpoint! Share this post Link to post Share on other sites
RegisG 0 Posted September 26, 2008 Lots of people come on here with simple > complex problems. They ask questions get answers. They call tech support and perhaps don't hear back fast enough. Some get going faster than others and some simply have no clue of how to configure because they only know "automatic". They ALL get help and are encouraged. But, after reading all this, with the display of attitude, one thing he/she won't need to worry about is, repeat customers. There simply won't be any. Regis Share this post Link to post Share on other sites
Guest sciondrgn Posted September 26, 2008 I had to do that on my 36in pcut as well. with the blade holder all the way seated it has no room to move and stays down on the vinyl., I have to raise it up some so it can travel Share this post Link to post Share on other sites
BannerJohn 1,324 Posted September 26, 2008 If the OP had posted the problem he was having to begin with,instead of copping an attitude, I could have solved those problems in about 5 minutes.And so could many others. Share this post Link to post Share on other sites
kenimes 42 Posted September 26, 2008 He was frustrated, and I can understand why, but yes, if posting an issue with request for assistance, it is nice to get some details as opposed to rants. He is good now though, and that is the main thing. Share this post Link to post Share on other sites
Benr98 40 Posted September 26, 2008 Glad to hear it Ken. It's frustrating for us too, when there are many that WANT to help, but can't with out specifics!! Jenny Share this post Link to post Share on other sites
Muttley 0 Posted September 26, 2008 I think 422 needs a little 420 Though I don't know what that means.... Share this post Link to post Share on other sites
new2this 1 Posted September 26, 2008 Hmmmmm No post to let us know that everything is working, And how helpful Ken was..... Share this post Link to post Share on other sites
BannerJohn 1,324 Posted September 26, 2008 Hmmmmm No post to let us know that everything is working, And how helpful Ken was..... did you expect one? Let us hope that he has no more problems...never needs any graphics,etc. Talk about burning your bridges behind you. Share this post Link to post Share on other sites
stormy 5 Posted September 26, 2008 Maybe someone on the forum could kindly ask the person what problems he/she is having. I'll start it off. What problems are you having? What model do you have? What connection are you trying to use? What computer setup are you trying to use? Feel free to pm me or email me at signsbystormy@gmail.com. EDIT: Sorry I didnt realize there was more than one page of this topic when i posted. Share this post Link to post Share on other sites
422 0 Posted September 26, 2008 Ken at US Cutter called me personally and helped me solve my problems. This was customer service at its highest and restored my faith in them and my next purchase will be from them. Thanks again Ken!!! Share this post Link to post Share on other sites
BannerJohn 1,324 Posted September 27, 2008 Ken at US Cutter called me personally and helped me solve my problems. This was customer service at its highest and restored my faith in them and my next purchase will be from them. Thanks again Ken!!! Part of the customer service offered by US Cutter is these forums. If you want to sit around and wait for a personal call that is fine but that leaves 16 hours a day plus weekends that you won't get a response. WE are here almost all the time. I could have had you up and running last night,as could many others on here. But it looks to me like you just pretty much ignore anything any of us have to say. Share this post Link to post Share on other sites
stormy 5 Posted September 27, 2008 Ken at US Cutter called me personally and helped me solve my problems. This was customer service at its highest and restored my faith in them and my next purchase will be from them. Thanks again Ken!!! Part of the customer service offered by US Cutter is these forums. If you want to sit around and wait for a personal call that is fine but that leaves 16 hours a day plus weekends that you won't get a response. WE are here almost all the time. I could have had you up and running last night,as could many others on here. But it looks to me like you just pretty much ignore anything any of us have to say. Or you could have chosen something a little nicer to say. Like, glad to see your problems were solved. Hope to see your continued interest on the forum. Share this post Link to post Share on other sites
BannerJohn 1,324 Posted September 27, 2008 Ken at US Cutter called me personally and helped me solve my problems. This was customer service at its highest and restored my faith in them and my next purchase will be from them. Thanks again Ken!!! Part of the customer service offered by US Cutter is these forums. If you want to sit around and wait for a personal call that is fine but that leaves 16 hours a day plus weekends that you won't get a response. WE are here almost all the time. I could have had you up and running last night,as could many others on here. But it looks to me like you just pretty much ignore anything any of us have to say. Or you could have chosen something a little nicer to say. Like, glad to see your problems were solved. Hope to see your continued interest on the forum. My first reply to his post within 7 minutes of him making it, was to inquire as to what his problems were,etc. He ignored it. Check out his other posts...all nagative with an attitude...here is a quote from one: All "the veterans' at this game seem to have an answer; how about the machine just sucks-no wonder it's the cheapest on the market. One doesn't even get software with it! I am glad he got his machine running. Now Ken can deal with people who know how to ask nicely. Share this post Link to post Share on other sites
SmallSigns 23 Posted September 27, 2008 I know that I have been away for most of this, but after reading all the posts here I have to say to Banner John -- AMEN! This forum (and the people) is the best you will ever find. The people are so giving - and as someone else stated all they ask in return is a simple "thank you". It doesn't get any easier then that - state your problem and wait for a solution! Share this post Link to post Share on other sites
Vermonster 111 Posted September 27, 2008 Just buy a rabbit... Share this post Link to post Share on other sites
snlsd 1 Posted September 27, 2008 I bought a PCUT 24" and I was up and running within an hour. A few problems here and there, but you would have the same problems with any othe cutter if you are a beginner. This was the first cutter I've ever owned, and I have no complaints. The best $250 I have ever spent. The folks on this forum are more than helpful with any problem you face. Ken from USCutter is equally helpful. All you have to do is ask nicely. Share this post Link to post Share on other sites
MR kranwinkel 6 Posted September 27, 2008 I HAD MANY PROBLEM TOO,because I knew nothing ABOUT CUTTER BUT IN THAT FoRUM I learned MANY TIP TO DO the best for me , SO DONT WORRY AND DONT BE DISAPPONINTED Share this post Link to post Share on other sites
TransferThis 0 Posted September 27, 2008 I think 422 needs a little 420 Though I don't know what that means.... Now THIS was just too funny!! Share this post Link to post Share on other sites
JoeDirt 5 Posted September 27, 2008 I think 422 needs a little 420 Though I don't know what that means.... Now THIS was just too funny!! yeah but he's past 4:20 he should be ok Share this post Link to post Share on other sites
C Lewis 6 Posted September 27, 2008 Lmao...............yeah he should be good past that........ Share this post Link to post Share on other sites
