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Mantle

Major Issues and newbie needs HELP!

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To start, I've attempted to register my software several times, several different ways and get stonewalled each time.  The registration process, which I've attempted twice has failed both times and I've not received a registration code.  I attempted to manually register and the email address to complete this was invalid.  I attempted to download the usere manual for SignBlazer only to find that the link provided goes to a suspended account.  Beyond that, the cutter and my computer, simply put, don't seem to be communicating effectively.  I've attmpted to use both USB and serial and I keep running into the same problems -- a partial cut, usually only part of the first letter, with "drag lines" included as cut.  I've got so many issues at this point, I don't know where to start.  I've tested the cutter, both full blade test and small rectangle test, and the cutter works perfectly.  I need some help.   

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hi mantle,  :laugh:first welcome to the forum. so

someone will help u more in a while, but i will help u as much as i can.

first let say i think that colorchrome is undergoing new management, so it might take a minute to get ur code. sb works find without just annoying when opening. i know u have been patient and unfortunately u came in at a time of them recontructing their company.

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ok, i will try to help u with the serial set up, which imo is the most reliable and stable if u like.

u can pm me ur phone# or i can pm u mines for i have free long distance.

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Nonabelle, maybe you can help me too! Everytime that I send something to cut, the LCD display says: "Waiting" and doesn't do anything and sometimes, prior to that, the carriage hits the red button on the left and I get the black blocks on the LCD display. Got my cutter yesterday and haven't done anything with it yet. HELP  :-

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nonabelle is the greatest.  She's got me up and running! Thanks for the rapid response. 

I nominate Nonabelle for the next USCutter Techie!! :P

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