Guest noonesinterested

VinylMaster Cut - Not Responding / Freezing / Hanging Up

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Guest noonesinterested

Hi, I have a problem with Vinyl Spooler its not responding completely,
when I click 'cut now' its says first its sending but about a seconds ago
its says "waiting to send" and my cutter plotter suddenly not working.

how can I solve that? 

 

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Going to need a bit more info.

  • What OS?
  • What cutter?
  • Has it worked in the past?
    • If so what has changed?
  • Have you tried different designs?
  • Have you reinstalled drivers or software?
  • Is the cutter actually on and plugged in?(don't laugh, it happens)
  • Are you using a serial cable or USB?
  • Have you tried different software?
  • Like 1

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Guest Future Support

The most likely cause if this is that there is a problem transmitting the file over the usb port.
If your plotter is set to use "DirectCOM",  make sure the spooler can detect the correct Baud Rate settings for the selected port. You can do this by clicking on the "Detect" button next to the Baud Rate setting in the "Connection" tab of the vinyl spooler.

You could also try ensuring you are using a short USB cable, and try connecting the cable to a different USB socket in the computer (make sure to run the "Auto Detect" button in the Vinyl Spooler to make sure you have the correct Port Number selected as it may change to a different one.

 

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