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Go back to basics and make sure that your blade depth is set correctly.  Add a drop or 2 of light oil to the blade holder so the blade spins freely. Make sure no small pieces of vinyl stuck in the blade holder. 

To start with, you should set your blade depth correctly, by taking the blade holder out of the machine, and firmly cut across a piece of scrap vinyl, you will be cutting. You should only be cutting the vinyl and barely a mark on wax paper backing, Adjust blade to get there, Then put the blade holder back in machine, and use the force of the machine to get there, same results, only cutting the vinyl and barely a mark in wax paper backing. You should barely see and feel the blade out of the blade holder

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with the duct tape holding the crooked pressure roller on I have to wonder about the condition of the rest of the machine.  which model of refine plotter is this?

 

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