AlteredHope 0 Posted August 3, 2020 When I send a job from Sure Cuts A Lot 5, the cutter is apparently not receiving the job. I thought there was a USB issue, as I tried different cords with no luck. So I purchased a replacement and had my husband change out the replacement USB Connector IO Board. I put it all back together and plugged it in. I tried to send the job again, and it will still not cut. I've changed out cords multiple times also. When I turn on the machine, it starts up fine. I am using a Mac. I haven't updated the mac or software since it's worked, so that isn't the issue. Any help troubleshooting would be fantastic. Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted August 3, 2020 Did you download and install the USB driver? Not too many Mac people on here. Is this a new cutter? Has it ever cut? Share this post Link to post Share on other sites
AlteredHope 0 Posted August 4, 2020 The driver is plug and play. I've cut with it before with this computer. I just checked the USB info under System Report, and I'm not seeing SAGA either. Which is what the help link told me I should see. I've contacted tech support also. Do you think it could be the motherboard? Or maybe the ribbon connecting the Motherboard/USB board? Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted August 4, 2020 Download the driver again. It should show up. Share this post Link to post Share on other sites
darcshadow 1,625 Posted August 4, 2020 Have you tried a different computer, could be the computer usb port has died. Share this post Link to post Share on other sites
AlteredHope 0 Posted August 4, 2020 It's not the USB port, as other things are working. It's also a 3-month-old New iMac. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted August 4, 2020 sounds like time to call support - - - - hard time finding a mac user - that also uses titan3 and even harder to find a user that uses scalp on the user forum - I am sure we have them somewhere but I can't think of one that fits all 3 of those boxes or I would pm them myself to direct them here Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted August 5, 2020 2 hours ago, Dakotagrafx said: sounds like time to call support - - - - hard time finding a mac user - that also uses titan3 and even harder to find a user that uses scalp on the user forum - I am sure we have them somewhere but I can't think of one that fits all 3 of those boxes or I would pm them myself to direct them here There is one person who comes to mind that checks all 3 boxes. He is kustom signz 719 on youtube. He did a review of the Titan 3 on here. You remember him, his profile pic flashed gang sign. You asked him to remove it. His name is James and he also did tattoos. He is now PikesPeakGraphics.com He is not too active on Fbook, but he might answer a Text. Call or text 719.725.4450 James for your vinyl . Number was posted 27 weeks ago. 1 Share this post Link to post Share on other sites