SusanBN

Tool holder loose in carriage- vinylexpress series r ii

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The blade fits snug in the tool holder, but the tool holder doesn't attach to the carriage - it slides into place but there is no mechanism to hold it in. So when it cuts, it slides in and out of the carriage - it hasn't completely fallen off, but I am worried that I won't get the precision I need if the blade isn't properly fixed to the carriage. 

I am not the original owner so the company refused to help me and I don't know what it is supposed to look like. We've searched and can't find any guidance. 

Thanks! 

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Can you post some pictures of your problem, so we can get a better idea of what you are referring to.?  To see if the blade holder arm is broken or what your problem could be.    A Vinyl Express R11 series is a rebranded Redsail vinyl cutter..  They were/are sold at Signwarehouse. They have pictures of loading the blade holder on their website. 

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