Donna B 0 Posted April 25, 2020 I have a USCUTTER Laserpoint and am using theoriginal computer I loaded my SignBlazer Software on. The other day I unpluuged them both to hang a tv on the wall in myh office and after plugging them back in I keep getting an Error message every time I hit CUT. It reads" Can not open the output devcie. Error initializing cutter." I tried ordering a new USB cable and it didn't change anything. Tried checking the USB Ports but they are not labled in my device settings for me to know? Please Help????? Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted April 25, 2020 Did you try downloading the driver again?, It should show up in device manager, as a com port number. Set it back up in Signbazer, matching the com port number. in both device manager and Signblazer. Share this post Link to post Share on other sites
Donna B 0 Posted April 25, 2020 Yes I did try downloading the driver again and I could not find antything in device manager about the com port number? Maybe i didn't know what I was doing or looking for ? Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted April 25, 2020 Do you have the cutter connected and turned on? It should show up in your device manger as a com port number, if the driver is installed correctly. Did you download the driver, extract it and run it? Then reboot your computer.? Share this post Link to post Share on other sites
darcshadow 1,625 Posted April 27, 2020 Did you plug the usb cable back into the same usb port? It's stupid, but it does make a difference. Share this post Link to post Share on other sites
slice&dice 2,450 Posted April 27, 2020 Hi Donna, I notice you tagged me for help, but missed that request until now. First of all, uninstall SignBlazer. (your files will not be deleted). Then, put the V7.0.0 hybrid onto the computer. (Use Copam model, I think, for Laserpoint unit). Reboot. Let us know if this fixes the issue. Share this post Link to post Share on other sites