kimberella 0 Posted November 13, 2019 7 minutes ago, kimberella said: Yes, as shown in the screen shot - or are you thinking something else? Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted November 13, 2019 Does your cutter brand show up on the cutting screen above properties, upper left hand corner? It must. Are the com ports numbers matching in your LXI and the computer device manager? They must. Share this post Link to post Share on other sites
kimberella 0 Posted November 13, 2019 16 minutes ago, MZ SKEETER said: What about the rest of the questions that I asked about the design? What does your settings show in the software? The design is vector and 10" wide. Share this post Link to post Share on other sites
kimberella 0 Posted November 13, 2019 Just now, kimberella said: The design is vector and 10" wide. Can you please clarify - What does your settings show in the software? I'm not sure where to look... Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted November 13, 2019 When you added your set up in Production manager, Did you look in your computer device manager first and get the com port number that the Tripp-lite Keyspan adapter is using, Then put the software on the same com port number? They must match. Share this post Link to post Share on other sites
kimberella 0 Posted November 13, 2019 7 minutes ago, MZ SKEETER said: When you added your set up in Production manager, Did you look in your computer device manager first and get the com port number that the Tripp-lite Keyspan adapter is using, Then put the software on the same com port number? They must match. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted November 13, 2019 I sent you a private message that cannot be posted here, because from another company. Share this post Link to post Share on other sites
kimberella 0 Posted November 13, 2019 2 minutes ago, MZ SKEETER said: I sent you a private message that cannot be posted here, because from another company. OK, thank you. Share this post Link to post Share on other sites
kimberella 0 Posted November 13, 2019 1 minute ago, kimberella said: OK, thank you. You would think that if I could send a test cut that all would be ok. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted November 13, 2019 You never did answer the question, When you have the CUT/PLOT screen open, does the Vinyl cutter brand show in the upper left hand corner above Properties? I am not talking about the Production manager screen. The CUT/PLOT screen. FILE>CUT/PLOT Share this post Link to post Share on other sites
kimberella 0 Posted November 13, 2019 5 minutes ago, MZ SKEETER said: You never did answer the question, When you have the CUT/PLOT screen open, does the Vinyl cutter brand show in the upper left hand corner above Properties? I am not talking about the Production manager screen. The CUT/PLOT screen. FILE>CUT/PLOT Thank you for clarifying : ) When I go to FILE>CUT/PLOT I get the message: Select a Production Manager... then it times out. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted November 13, 2019 So do you have Com 3 selected in your LXI software set up? In production manager? Share this post Link to post Share on other sites
kimberella 0 Posted November 13, 2019 1 minute ago, MZ SKEETER said: So do you have Com 3 selected in your LXI software set up? Yes Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted November 14, 2019 Have you always used the Tripp-Lite Keyspan with this cutter? And you also have the null modem cable, that came with your cutter, connected between the Tripp-lite and your vinyl cutter connection? Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted November 14, 2019 Contact your tech support tomorrow. Nothing more that I can add. Other then trying a different vinyl cutter cable. 1 Share this post Link to post Share on other sites
kimberella 0 Posted November 14, 2019 7 minutes ago, MZ SKEETER said: Have you always used the Tripp-Lite Keyspan with this cutter? And you also have the null modem cable, that came with your cutter, connected between the Tripp-lite and your vinyl cutter connection? yes and yes Share this post Link to post Share on other sites