CANTON14

MH MK2 will only print squiggly lines

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We are testing this with the pen and scal pro 4, no matter what image we send to "cut" it only prints squiggly lines all over the paper.

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what are you trying to cut?   is the vinyl feeding correctly?  is the carriage on track and moving freely - pictures would help

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That’s what we sent it to print and that’s what it printed. That’s multiple tries, not just one. We also sent the word “test” and it did the same. 

D4C2D5DD-5D8E-4FD2-B3C4-01EE26343789.jpeg

C7B14324-9D4B-4535-953D-56838EF6A33C.jpeg

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that is a real problem - I would contact support - if you have the right driver installed there is something else very wrong

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well then that's the problem...the driver. there wasn't one for windows 10. im using a laptop and then one I did download didn't take me to any installation steps or anything. no software for the UScutter is on my laptop at all.

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there's never been an option to do anything at all after I extract. if I do to "downloads" the mk2 driver link in there but it repeats the same screen every time I click on it...the extract file screen

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way to blurry to see where it is extracting to - when you click extract it should be specifying where it is actually extracting the files to - usually a folder of the same name as the download area but that is not always the fact

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if it is a new plotter call uscutter tomorrow while they are open and have support help you- 

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Whoa !!!  This thread is in need of a simple troubleshoot step ---  downloading and installing SignBlazer Elements and the standard CDM20828 USB-Serial emulation driver.

http://www.uscuttersupport.com/downloads/Software/SignBlazer/signblazer_setup.exe

and

http://www.uscuttersupport.com/downloads/Drivers/cdm20828_setup_windows.exe

When choosing a cutter in Cutter Setup, use the RedSail type (Chinese manufacturer of the MH).

Let us know how it goes.

 

 

 

 

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Try using the serial port on the cutter. If you have a serial port on the computer you don't need a driver at all. If you don't have a serial port you'll need a usb-2-serial adapter, Tripp-lite is the recommended choice. Then you'll just need a driver for the adapter.

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What those pictures show is not clear.

Razor cutter? No.

TrippLite adapter? ??

LPT port? No.

Get back to us with better\corrected info, OK?

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It will print now using signblazer. But it does the squiggly lines again. I’ll just have to get on the phone with Uscutter. Their hours of operation are ridiculous lol. 

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For the MH cutter you want to select the RedSail RS720C cutter.

Your port should be something like Blazer.com1: TrippLite USB to Serial

The squiggly lines are likely because you have the wrong plotter selected and the commands being sent are not being recognized correctly by the MH.

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when u say print, does that mean your hitting 'print + cu't  in scalps instead of the that just says  'cut'?  only use the cut.  Ive never used an mh ,  so not familiar, I started with an sc . if I rem correctly it was pretty much plug and play. I just selected my cutter in the cut program I was using. VM, scalps, I dn loaded signblazer, but I don't rem cutting anything. 1 used cutter I bought came with the serial port adapter, again something ive never had to use. but I don't think mine is the brand everyone recommends on here. which from my understanding is the only 1 that works correctly.
I just checked my version of scalps 4, under us cutter brand MH is listed , if its like my setup , all u have to do is select that and cut

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