tankq

New MH721 only makes random small cuts

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Just got a new MH721 and CUT software. Setup everything as per the instructions and even when doing a self test cutter makes alot of small random cuts in about a 1" area.

Have rechecked everything 4-5 times and still will not cut properly even when following test cut to the exact specs of the instructions. computer is a Lenovo thinkpad t510 running windows 10 os

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Yeah, if the on board test cut doesn't cut right something with the cutter itself is wrong and a replacement component will probably be needed.

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Was this a pen test or cutter test?  My instructions said the self test would draw a triangle but mine did a start with a square inside of the star.  Is the pen or cutter loose?

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