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tharp

Frustrating

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I've been trying all day to get my Windows 10 machine to recognize my MH 871-MK2 cutter. NO LUCK.

All links to installing drivers on US Cutter Websites are ALL BROKEN.  Even the instructions that came with it says to go to http://www.uscuttersupport.com/mh-support-page.
Well guess what? THAT LINK IS BROKEN TOO.
I received a mini cd with the cutter. But guess what? NO INSTRUCTIONS on how to install the drivers.

Really frustrated right now.
Scanning the forum here will take you to MORE BROKEN LINKS.

Did find one link here:
http://www.uscuttersupport.com/mh-series-vinyl-cutter-setup.html
But that just takes you to what says "windows 8" drivers. The link does give you a file that mentions windows 10. But again. NO INSTRUCTIONS.
There is a video of some guy pointing a camera at his computer in an attempt to explain how to do it for Windows 8, but again 'OUTDATED and no longer valid.

Are the people that run this site and make these cutters living in a 3rd world country?
Come on. Check your links, update your site and at least acknowledge that a good portion of the world is now using Windows 10.

 

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I don't own either MH cutter or Windows 10 just throwing this out there to help. 

Try the MK2 driver on this page below link.   The same driver can work for many different windows programs.   I found that on the link you posted.    You can look online how to install drivers.  Download, extract and run it.   The same as any driver.   Reboot your computer. 

Open Windows Device Manager.

In the Device Manager, locate the device you want to update.

Right-click the device and click Properties.

In the Properties window, click the Driver tab.

Click the Update Driver button.

 

http://www.uscuttersupport.com/downloads.html

Click MH series>   MK2 driver

Set it up like the Windows 7.   Make sure and change the baud rate to 4800.   

http://www.uscuttersupport.com/downloads/Support_PDF/USBSetup/MH/MH_USB_WIN7.pdf

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https://support.uscutter.com/support/solutions/folders/14000106611

has the set up video - user manual - etc.  unfortunately the links do change as uscutter updates their site - but going to  the main uscutter.com site and clicking on support will always route you to the right area at that time

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On 8/17/2018 at 6:22 PM, MZ SKEETER said:

I don't own either MH cutter or Windows 10 just throwing this out there to help. 

Try the MK2 driver on this page below link.   The same driver can work for many different windows programs.   I found that on the link you posted.    You can look online how to install drivers.  Download, extract and run it.   The same as any driver.   Reboot your computer. 

Open Windows Device Manager.

In the Device Manager, locate the device you want to update.

Right-click the device and click Properties.

In the Properties window, click the Driver tab.

Click the Update Driver button.

 

http://www.uscuttersupport.com/downloads.html

Click MH series>   MK2 driver

Set it up like the Windows 7.   Make sure and change the baud rate to 4800.   

http://www.uscuttersupport.com/downloads/Support_PDF/USBSetup/MH/MH_USB_WIN7.pdf

Thanks. I will try these. One of the links has an embed that like I said before, is broken. But I'll sift thru them.

 

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23 hours ago, Dakotagrafx said:

 but going to  the main uscutter.com site and clicking on support will always route you to the right area at that time

Nope, That's where my frustration first began.

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Also, as your working with this cutter,  MH series,, keep in mind, we steer buyers away from buying the MH series vinyl cutter, as it is a bottle of the barrel vinyl cutter, that is prone to many problems, such as limited memory, communication, static and tracking problems. It is very true, as far as vinyl cutters go, you get what you pay for. 

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Hello Tharp! I'm sorry to hear you're having issues getting Windows 10 to recognize your MH cutter. That's out of the ordinary, as it should work just fine with minimal configuration required. If you can give us a call, one of our Technical Support representatives should be able to do a remote support connection and help you get everything sorted. I know our hold times have been a little bit lengthy lately, but we've taken on some additional representatives and are doing everything we can to try and reduce those wait times drastically. Hopefully you'll give us a chance to get you taken care of!

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