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RedLinePrints

Issues after loading media

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Hello All, 

 

This is my first time posting on here but after many weeks and alot of wasted time I have no other choice.

 

So here is what is happening:

 

I load up a new roll of vinyl in the machine. I lock the lever and when prompted I hit enter. The carriage then slowly moves from the furthest right position to the left side of the cutter. Most of the time it does not even find the rollers location. 

When it finally does (after me having to lower the media lever and hit enter again about 10 times) it will reach the first roller and tell me REALIGN ROLLERS. Of course i know the rollers are aligned so i just push the lever down and hit enter again..

This will continue on for quite a while.. Finally by some miracle and the grace of the almighty vinyl gods when I am on my last bit of energy and patience at 3 AM it decides to do what its supposed to and I can cut!  Only to have to start the entire process over again if i have to change colors...

 

 

Does any one have any idea what I can do? I have updated the firmware I am running the most recent version. I have ran this version for quite a while and it has just now started doing this.

I have also tried factory resetting.

I have also tried cleaning out the machine by blowing it out.

 

Any suggestions would be appreciated!

Thank you,

 

Luis 

Redline Prints

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Is this an older machine? I'm not a Graphtec owner but I know they use magnetic sensors in the pinch rollers that lets the machine know where they are positioned and measure the vinyl width. I know at least one member here who turns off the sensors and just sets the origin manually. As long as you are careful to not cut something off the edge of your vinyl that may be a solution but it sounds like you have something broken with the sensors. 

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when you say the rollers are aligned are you meaning that they fall within the little blue stickers on the top rail?

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You do not state, which Graphtec cutter you have, but I turned off the media sensor and the pinch roller sensor the first day that I got mine.  That way it does not measure the vinyl. And the pinch rollers will be fine.  After turned off, you can place the carriage head,  to the right side of the vinyl and hit ORIGIN. Those sensors should be under background settings. 

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Im sorry about that.  I just saw all of these responses!

I have a graphtec CE5000-60.

 

When i mean that the rollers are aligned i do mean that they are with in the blue tape marking their points.  When i first turn on the machine it asks me to press enter right away. So that it can find the 2 rollers. It wont let me push anything else until that is completed.

 

@MZ SKEETER I will give shutting off the pinch roller sensor and media sensor a shot and see if I have any issues! I will update accordingly!

 

 

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Yes, those pinch rollers are very sensitive, they have to be dead on.  Which is 1 reason I shut mine off.   It also helps when they are off that you can cut small scraps on the larger grit roller by bringing the left pinch roller over to the large grit roller.  (There is a screw to untighten )

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