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SCAL Pro 3 - HELP - not cutting?

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Hello! So I just got my machine setup and everything is downloaded. 

Here's my issue: I did a sample stencil (a smaller version of one that I will need SOON). It said it was cutting and sending the file to the machine and the machine was reading it...well it cut a straight line and two dots and thats it. The progress bar said cutting, but the machine just said receiving data.

I am so confused and my machine is going to end up out the window in the snow pile soon :(

Help me please! 

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