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provide more info.  what were you doing when this happened?  What cutting software on which operating system.  Were you on Command HP-GL or GP-GL.    

How long have you owned this cutter?   Ever have problems before?   The more info you can provide the more someone can help you.   What did Graphtec tech support tell you?  That's the first place to contact. 

I can't find anything that has to do with an error called that and a Graphtec cutter...

Try a factory reset,  Hold down the UP arrow, while turning on the power button. 

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