storm2313 25 Posted October 27, 2017 I have upgraded 3 times to Vinylmaster XPT, and I did it using Futurecorp's auto draft payment system. There's some problems with the way this process is currently setup. 1) I never get a remaining balance statement reflecting how much more I owe. I simply get a Paypal deduction from my account. This information is very important for multiple reasons for your endusers, and every other company I've ever done business with includes it. 2) In the event I want to prepay my account, or pay it off completely I have no phone number to call in an make a payment to you, or contact you about my billing directly. I messaged Vinylmaster, and asked for a contact number, and never received one. I had my Paypal charge unknowingly block a payment for security protection, and after calling them they of course removed the security block. I then sent the emailed form they Futurecorp sends you, and asked for a contact number to cover the issue directly with them, and the ones I'm writing about now. I never got the number. The email was from a Wendy Pritchard which simply says your account has been reinstated. Please let me, and others know how you'll be correcting this. Thank you, Vince 1 Quote Share this post Link to post Share on other sites
VinylMaster 148 Posted October 27, 2017 Hi Vince - payments are processed/managed in Australia and all questions should be directed to: http://future.support Quote Share this post Link to post Share on other sites