cardudenc 151 Posted June 28, 2017 I know should use a shorter cable. And US cutter send the length cord they recommend. but that just doesn't work the way I have to set up my work space right now. when I 1st bought my cutter it worked fine using a 16' usb cable. but then stopped. I thought it was the cable. replaced it, but still no luck. so I started using the cord US sent. later I switched to scalps 4 to cut with. now I'm re doing the work area, but still a long cable would make placement of cutter better. I bought a 3.0 powered hub and hooked the 16' cable back up. scalps works fine. so I checked to see if that was the issue of why VM stopped. it still will not connect. so what gives? why will scalps work and VM wont? Quote Share this post Link to post Share on other sites
Guest Future Support Posted June 28, 2017 If you can get any program to cut to your machine, then there is no reason (other than selecting the correct settings) that any other program would be unable to cut. If you lodge a ticket at http://future.support we can assist you in checking the connection settings have been set correctly. Quote Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted June 29, 2017 have you thought about using a powered usb hub - maybe a voltage loss over the longer cable? 1 Quote Share this post Link to post Share on other sites
cardudenc 151 Posted June 29, 2017 That's the reason I was trying this again, bought an anker powered hub. I called US and they told what I posted above. but I will try that Quote Share this post Link to post Share on other sites
cardudenc 151 Posted June 29, 2017 ticket sent 4 hours ago, Guest Future Support said: If you can get any program to cut to your machine, then there is no reason (other than selecting the correct settings) that any other program would be unable to cut. If you lodge a ticket at http://future.support we can assist you in checking the connection settings have been set correctly. Quote Share this post Link to post Share on other sites
darcshadow 1,626 Posted June 29, 2017 If you're wanting the cutter that far away from the computer I'd suggest switching to the serial connection. You can go like 50' or so with a serial cable and not having the hassle of dealing with the cheap USB chipsets is so worth the cost of the serial cable and interface card. Quote Share this post Link to post Share on other sites
cardudenc 151 Posted June 29, 2017 fixed. had to search com ports Quote Share this post Link to post Share on other sites
Primal Decals 621 Posted June 29, 2017 50 minutes ago, cardudenc said: fixed. had to search com ports Awesome to hear.. Quote Share this post Link to post Share on other sites
cardudenc 151 Posted June 29, 2017 I mustve been having a slow day. lol hate we spent so much time researching other things. but I did learn a few things. I figure the stuff we found would make things better wonder why the dude at ( cough cough wont mention where) didn't come up with that? lol 41 minutes ago, Primal Decals said: Awesome to hear.. Quote Share this post Link to post Share on other sites
Primal Decals 621 Posted June 30, 2017 8 hours ago, cardudenc said: I mustve been having a slow day. lol hate we spent so much time researching other things. but I did learn a few things. I figure the stuff we found would make things better wonder why the dude at ( cough cough wont mention where) didn't come up with that? lol We are always researching or looking something up together on the phone arent we lol.... Yes Everyone. @cardudenc and i are pretty close friends now since we met on here lol...I dont dont think there is a day that goes by one of us isnt contacting the other lol If it were me i would call uscutter back and let them know what you learned and see why it wasnt mentioned to you by them ....... or ..If they didnt know that issue you could inform them the new info and say your welcome have a nice day lol..... 1 Quote Share this post Link to post Share on other sites
cardudenc 151 Posted June 30, 2017 whats funny is I said several times it works in scalps, so I don't think its a cable issue. I'm still a rookie so what do I know. But guess what....... it wasn't . lol. I figure it might be a good thing if they know how to fix this issue in the future. I wouldn't keep beating this dead horse if this wasn't the 3rd or 4th time ive called in and after the conv. hung up pissed. this time tho me hanging up pissed cost them a lil. I called in last month asking about adding the extended warranty to my cutter before the warranty ran out, well was supposed to be called back on that. never happened so I asked about that. next, I buy myself a bday gift every yr since I always know what I really want. lol. if someone wouldn't have been a jerk and making this be like every other time I call in, I was ordering the titan 2 after we discussed the issue. every time this happens I tell myself its going be the last. then the low prices on sale items, or on vinyl reel me back in. my last couple just vinyl orders went to a local dist because of it. so now I'm looking harder for vinyl suppliers and maybe instead of the titan I may go with Graphtec or Roland since they are offered by others. but on a pos note, future support was quick to contact me. I didn't think I would get that quick of response. I think it was midnight here. I didn't bother checking my email after sending in the ticket. when I checked the next morning, someone responded within 5 min of the ticket being sent. so it was 11 am here when I responded, still another quick response. so gotta say those guys are on top of it 1 Quote Share this post Link to post Share on other sites
