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Graphtec CE6000 ARMS ERROR

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im having some problems recently with this machine, it has some strange behaviour when im printing and cuting using ARMS, stuff that were already printed and cutted dozens of times.


i have attached a video for your visualization.


I just dont know what to do, and the support team doest do nothing other than showing me the error.


By the way these are the errors:

E04015 and E04011




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Thank you,

well im aware of that page and code errors, i just dont know what to do to solve....


The machine was giving that errors and eventually started to cut well, tomorrow i dont know....

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