Sign in to follow this  


Recommended Posts

Last night the carriage on my Titan 3 slammed up against both the right and left walls ripping vinyl in its path.  I thought it was because the parameters were incorrect; however, it had just cut the exact same design perfectly (in a different color).  I quickly turned the machine off thinking it would reset only to have it return to its erratic behavior including breaking the belt completely in half.  I called customer service this morning.  I have to commend this company.  They immediately determined that it was the motherboard and the shipment has already been taken care of.   It was such a relief as I knew I was facing piles of designs waiting to be cut!  Things happen and I'm so glad that it was such a breeze to take care of this incident so quickly and easily.  

  • Like 1

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this