Tricia

USB NOT RECOGNIZED.

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Ive had my cutter for like 3 years and all of a sudden I started getting a message saying USB not recognized, so I uninstalled & reinstalled, still got error message. So, I decided to uninstall sure cuts a lot & reinstall to see if that helped.....well now when I get to the screen where it ask me to install driver & I click to install , I get a message Installation couldn't be completed... I've tried reinstalling on windows 7..,and tried to just start completely over on another computer which is windows 10, both are doing the same thing! I NEED HELP! 

 

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On 8/21/2016 at 9:40 AM, Tricia said:

I'm trying to reinstall again, I'm now @ the screen Install

USB driver or Launch Sure Cuts A lot Pro....what do I choose? 

If you dont have the driver installed ,, you must do that first...And if your cable is longer than the stock size ( like 6 feet up to 10 feet) u will have issues with voltage drop and you will need a Ac powered usb port hub( best buy has them for like $20?, which i use on my cutter .I have a 12 foot cable and works flawless. otherwise contact craftedge.com support and they will help you completely.. They have never let me down.

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