Traci Cullen 0 Posted June 9, 2016 So i just bought this cutter from my Sister in law. Its the MH 871-MK2 series, and im working on a windows 10 laptop. I have the cutter connected with an USB cord, i FINALLY figured out how to "import" an image to the program, then i vectorized it and hit the CUT button, and then it shows the "sending output to cutter" but when its done sending the image info to the cutter NOTHING happens, the machine doesnt start cutting, any help to figure this out would be appreciate... Ive spent hours for the past few days trying to figure this out... i have projects i need to get done stat. Share this post Link to post Share on other sites
Jburns 239 Posted June 9, 2016 Did you download the driver? This site may help support.uscutter.com Also - that cutter works best with the keyspan to USB adaptor- the RS-232 port is more reliable. ( tripplite 19HS) 1 Share this post Link to post Share on other sites
knucklehead 530 Posted June 9, 2016 You do have it plugged into a 120 volt power source, right? Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted June 9, 2016 betting that they didn't install the usb chipset drivers like burns said, next question would be does the cutter do the test cut directly from the plotter . . . Never take jobs until you have a working plotter that you know how to run . . . "i have projects i need to get done stat." is the key phrase that shows you put yourself into a position without being prepared.Welcome to the forum 2 Share this post Link to post Share on other sites
slice&dice 2,450 Posted June 9, 2016 Traci, many of those who've had success here with the MH units are running our set-up with an older computer with WinXP and SignBlazer. I depend upon a Latitude D520 that's got the built-in Serial port. Ahhhhhhh, MH cutter happiness. 1 Share this post Link to post Share on other sites
BannerJohn 1,324 Posted June 9, 2016 Traci, many of those who've had success here with the MH units are running our set-up with an older computer with WinXP and SignBlazer. I depend upon a Latitude D520 that's got the built-in Serial port. Ahhhhhhh, MH cutter happiness. I have a Lattitude D520 with XP for back up. I've bought about 10 of them on ebay for around $30 1 Share this post Link to post Share on other sites
MadHatterGraphix 1,258 Posted June 10, 2016 I was going to be a jerk and ask if you put gas in it or tried the key but no I wont do that. 1 Share this post Link to post Share on other sites
knucklehead 530 Posted June 10, 2016 That's why I asked about it being plugged in. A girl I know got a little cutter at the flea market, or somewhere, didn't get a power cord, so she thought it ran off the USB. Share this post Link to post Share on other sites
arty-rc 719 Posted June 10, 2016 A girl I know got a little cutter at the flea market, or somewhere, didn't get a power cord, so she thought it ran off the USB. It doesn't??? Share this post Link to post Share on other sites
knucklehead 530 Posted June 10, 2016 I guess not? Crazy! Share this post Link to post Share on other sites
Traci Cullen 0 Posted June 11, 2016 lol yes i have it plugged it... Share this post Link to post Share on other sites
slice&dice 2,450 Posted June 13, 2016 lol yes I have it plugged in... Ahhhhh, now we're getting somewhere... Share this post Link to post Share on other sites