Helene Beck 0 Posted May 22, 2016 I had this problem before and geek squad was able to fix it.. Now they are telling me to contact Flexi because my software is outdated... Then Flexi also told me I need to upgrade for either $50 month or $800 I'm frustrated because I already paid a lot for equipment & software I have & for the cuts I do it works fine any advice Share this post Link to post Share on other sites
mfatty500 454 Posted May 22, 2016 Are you plugging the dongle directly into the computer or an external port base? Have you tried shutting down your computer and restarting? What version of Flexi? Share this post Link to post Share on other sites
mfatty500 454 Posted May 22, 2016 You may have to get a new password also. http://www.thinksai.com/User-Forum Share this post Link to post Share on other sites
Helene Beck 0 Posted May 22, 2016 It's Flexi 10 starter... I just plug my jump drive (key) into side port of laptop Share this post Link to post Share on other sites
Helene Beck 0 Posted May 22, 2016 I have tried shutting it down yes... I can try it again though Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted May 22, 2016 You could try reinstalling the driver for USB dongle first, from below and reboot your computer after,, If that doesn't work, http://www.safenet-inc.com/support-downloads/sentinel-drivers/ Uninstall and reinstall the flexistarter 10 and make sure you install the Sentinel driver on the disc when you do, that is the USB dongle driver. for password. It should work just fine. Share this post Link to post Share on other sites