action 0 Posted April 18, 2016 new titan owner, not impressed with uscutter support...vinylmaster I was told would do everything my gerber program does, wrong, looks like I have to upgrade to pro or xpt...My problem now is I did the test cut as instructed, should have a triangle and a border...I get a straight line 1 in long only...any ideas...I got a price on line for the pro upgrade but there is none for xpt...been waiting for a couple of days for price from support...anybody know...thanks Quote Share this post Link to post Share on other sites
GraphxNMore 282 Posted April 18, 2016 The software upgrade will not affect the test cut the machine performs. Does the carriage and vinyl move as it should, and you're not just getting the cut? Does the blade holder drop and come back up? Quote Share this post Link to post Share on other sites
Guest Future Corporation Support Posted April 18, 2016 As the above poster correctly points out, it is most likely due to either the blade adjustment, or force setting on the machine. The first thing I recommend you try is doing the Test cut option on the cutter, but pressing the "Test" button to cut a similar type shape to check the force. If it works, then check that the force is not being set to a very low level in the Vinyl Spooler cutting settings. Quote Share this post Link to post Share on other sites