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Guest Jerry TorresIII

Vinyl Master Cut doesn't Import Image

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Guest Jerry TorresIII

I just got a 25'' SC Series with Vinyl Master Cut and I set eveything up and it all worked very well first try. I came to turn everything on and give it another try the next day and now I ran into an issue. The cutter is not what has an issue its the software I open it up and it works well for the most part but I now cant import images. The software works fine until I go to try and import an image and once I click on Import Image nothing pops up at all. And once I do click on Import Image and nothing pops up I can try clicking on any other option or tool and nothing functions all I get is some sort of error beep over and over until I click ( esc ) then everything functions again but I still can't Import Image cause the same exact thing happens over and over. Please Help!! :-\  :huh:

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You maybe trying to import a file format that is not supported in VMC, the file may have a zero byte size or is corrupt, there may be a permissions issue or antivirus or similar is preventing you from accessing the file to name just a few possible issues.

 

To check this, click the File (menu) > Import and navigate to:

 

C:\Users\Public\Documents\VinylMaster_USC Files\Images\Imperial Coffee.JPG

 

or for Xp: 

 

C:\Documents and Settings\All Users\Documents\VinylMaster_USC Files\Images\Imperial Coffee.JPG

 

You could also try files from the Imports folder and if you open an Explorer window you can try to drag and drop these directly into the program.

 

If these files import... then make sure the file you are trying to import has a file extension that matches any of those in the Import window and possibly make a copy of the file and place it in the above folder and try importing it from there.

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Yup... I've found the least problems with just with drag'n & drop'n into a Vm window.

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Guest Jerry

When I click on import it does not react. Nothing opens up at all.

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Guest Jerry Torres III

When I click on Import it does not react. Nothing pops up at all and I have already clicked on File> Import and its the same nothing pops up at all.

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Do you click File > Import and the click the File icon? 

 

Have you tried drag and drop?

 

The other issue is you must have a page up and running to import a file - have you a page/document open?

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Guest Jerry Torres III

Yes I have tried clicking File and yes I am doing it with an open document but still get nothing. Last night I opened up File Explorer where all my files, downloads, and documents are located and minimized it next to Vinyl Master which I also minimized and did drag n drop which seemed to work. I don't know why this doesn't work thru Vinyl Master/ Import but I guess this is how I will have to do to get work done.

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Yes I have tried clicking File and yes I am doing it with an open document but still get nothing. Last night I opened up File Explorer where all my files, downloads, and documents are located and minimized it next to Vinyl Master which I also minimized and did drag n drop which seemed to work. I don't know why this doesn't work thru Vinyl Master/ Import but I guess this is how I will have to do to get work done.

Have you tried to right click on the open , blank page and choose import from there?

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Guest Brett

yes, i had the same problem with nothing happening, open a new page first then hit import. it will work. seems it just needs a place to put it first

 

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Guest Shane

Hey guys. I am having this same issue.. It seems that anytime I prompt the software to open a popup box.. (Save As, Import, Export or whatever it may be) it will not pop up. I can drag an image into vinyl master, but it will not let me save as. The thing is that this shouldn't be an issue with software like this that has been around for years.. Thanks

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So help us out a little more here.

Which version of VM are you on?

Which version of Windows are you running?

Is this a new issue, or has it always been like this?

Any other info you can provide will help us troubleshoot the issue quicker. Thanks. 

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Guest Shane

I looked at the task manager and it was showing the action box or (Select file to import) action since I clicked import. Even though it wasn't showing when I performed the alt+tab or the windows+tab it was being projected on one of my unused monitors so I windows+<-- and provoked it to my main screen.. Sorry about the mixup.

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Glad that it was something like that, rather than a broken software issue.

I do the dual-monitor-oh-no-i-lost-my-stuff all the time. Far too often, and yet, i find it still surprises me that I haven't learned that lesson yet. :huh:

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Guest Shane
11 minutes ago, haumana said:

Glad that it was something like that, rather than a broken software issue.

I do the dual-monitor-oh-no-i-lost-my-stuff all the time. Far too often, and yet, i find it still surprises me that I haven't learned that lesson yet. :huh:

Thanks for you fast responses. It makes me feel confident that I will be able to get assistance if needed. :-)

8)

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We try :D

Though, I do encourage you to become a member. Then your post will go up immediately. Not to mention that it's totally free, and we don't run ads, or push any hidden agendas, products or services.

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