GagirlRN2 0 Posted February 17, 2016 I have a Graphtec6000-60 and it has been doing great for about 8 months. All of the sudden it said that the cutter was not connected when trying to cut something through CM3. So I tried a few different things. I uninstalled, reinstalled. Tried to do a firmware update but it says to power off, then on, load media, press the right and left arrow buttons together, i did that and all it did was beep at me. Now, when i try to send something to cutter, the CE6000 does not show up at all. I have tried to call Graphtec 2 days in a row and have heard nothing. Share this post Link to post Share on other sites
mb20music 760 Posted February 17, 2016 Maybe try a factor reset. Turn off cutter Hold the Up (arrow) button while turning power back on Share this post Link to post Share on other sites
GagirlRN2 0 Posted February 17, 2016 Ok great. Trying that now... thanks. Share this post Link to post Share on other sites
GagirlRN2 0 Posted February 17, 2016 still not recognizing the cutter for some reason Share this post Link to post Share on other sites
mb20music 760 Posted February 17, 2016 Did you try connecting to a different USB port, or rebooting the computer. Share this post Link to post Share on other sites
pshawny 410 Posted February 17, 2016 How about trying a different USB cable? Share this post Link to post Share on other sites
GagirlRN2 0 Posted February 17, 2016 I tried that too I ordered a serial port today just in case it is the regular USB port, not sure if that could be it or not. Share this post Link to post Share on other sites
armybrat 0 Posted February 22, 2016 I am having the same exact problem!! Share this post Link to post Share on other sites
signyouup 178 Posted February 22, 2016 For the serial port connection I think you need a "Null Modem" cable. Share this post Link to post Share on other sites
bossman696 28 Posted March 7, 2016 Did anybody discover a solution for this? Mine recently stopped being recognized as well. Share this post Link to post Share on other sites
Command 97 Posted March 7, 2016 Can anyone try with a different computer? If that works you may have to address the cutter differently. IE: USB2 instead of USB. If that's the cause then plugging it into a physically different port wouldn't change anything. Share this post Link to post Share on other sites
MadHatterGraphix 1,258 Posted March 7, 2016 Do you have any other cutting software installed? I tried vinyl master and found out my MC3 wouldn't recognize the cutter afterwards after I uninstalled VM MC3 recognized it. Share this post Link to post Share on other sites
bossman696 28 Posted March 8, 2016 I think I may have a bad USB port on the Graphtec. I have tried different computers with different operating systems, as well as different USB cables. We had a lightening strike a week or two ago, and I heard a pop but never could find what it might have been. Now I discover that my Graphtec is not working as well as the Epson sitting next to it. Both were connected using USB, but when I switched the printer to the optional ethernet connection, my computer was able to connect to it. That's the only thing that makes me think it's USB related as all other options have been exhausted. I can't get Graphtec to respond to any email as of yet and I called the not so local service guy and he is checking on a price for a new board. Update: $508 for the board. Sounds like it might be cheaper to buy a cheap laptop and connect via Serial cable. I wish I had a way to test that option. Does anyone know if the Keyspan adaptor would work? I have one of those from my old setup. Share this post Link to post Share on other sites
ign 5 0 Posted March 8, 2016 Not sure, but to me sounds like maybe your computers updated, and you need to install the newest driver. Share this post Link to post Share on other sites
bossman696 28 Posted March 8, 2016 I use Macs..... drivers are not a common issue, but I have a friend coming by with a PC laptop to test the USB port. Graphtec finally responded and the tech said if it doesn't work on a PC or a mac via USB the problem will be with the machine itself, i.e. the USB port. Unfortunately, it is hard soldered to the Motherboard so the entire piece needs to be replaced. If I can't get the RS-232C port to work via the keyspan adaptor, then I am looking at a $700 repair. Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted March 8, 2016 Did that happen with it being plugged into a surge protector? Even though mine is, I still unplug my cutter when I hear storms, or lights flicker. or when I am away longer than a day. 2 Share this post Link to post Share on other sites
MadHatterGraphix 1,258 Posted March 9, 2016 Did that happen with it being plugged into a surge protector? Even though mine is, I still unplug my cutter when I hear storms, or lights flicker. or when I am away longer than a day. Same here Mz Skeeter always better to be safe than sorry. Share this post Link to post Share on other sites
bossman696 28 Posted March 9, 2016 Yes, it was plugged in, but you are right, it's always better to be safe than sorry. After 26 years in the game this is the first time I have lost any equipment. Now, I'm not so sure it was electrical, because the other printer with what I thought was a bad USB port as well, will work when plugged into a PC. However, the PC would not recognize the cutter, so that lends a little more credence to the dead USB port on the cutter. My plan is to try the RS232C port, but there is some confusion as to whether a standard cable will work or if it has to be a Graphtec cable. Ca anyone confirm if it has to be a Graphtec cable? The Graphtec guys says it does, but their authorized repair center says any cable should work. I'm trying to exhaust all possibilities before committing to a huge repair bill. Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted March 9, 2016 A Tripplite Keyspan Adapter requires a null modem cable....Should not be some special Graphtec cable. My cutter just states RS232C.. and it looks like it is 25 pin. Looks like mine would use this with the Keyspan Adapter ( used as example only) http://www.ebay.com/itm/10ft-long-DB9-FEMALE-DB25-pin-MALE-Serial-Null-Modem-Data-Cable-Nul-wired-Cord-S-/301883486509?hash=item4649a8712d:g:guAAAOSwEK9T4owt Share this post Link to post Share on other sites