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I posted this same thread in the refine cutter support forum, but realized that the last thread posted in there was from a few years ago.  I figured i'd post it here instead.

 

I purchased an MH-871-MK2 last Monday (5 Oct 2015), and recieved it on Wednesday (7 Oct 2015).  Wednesday evenining, I got home a bit late from work, and had to be back to work early, so i just set up the hardware (plotter).  Thursday afternoon when I got home, I installed the drivers, setup SCAL Pro 3, Flexisign 10, and InkScape/InkCut.  I attempted to use Flexi first because word on the street is that is the software to use, and was able to cut 1 small graphic.  I noticed I didn't cut a border with the graphic, so i added a border in Flexi, and went to cut the bordered graphic.  The graphic began cutting, but after the plotter was finished, it began cutting in a "stair" like pattern all accross the vinyl.  Now, when i try to cut a graphic to see if i fixed the problem, it wont send to the plotter, but when i turn off the plotter and then turn it back on, it'll start cutting, almost as if there is a cutting queue.  It'll do this everytime.  When i turned on the plotter this morning, it started cutting a graphic. 

 

Any ideas what is going on and how to fix this?

 

EDIT:  It only starts cutting when it's turned on when it's plugged into the computer.  If i turn it on while it's not plugged in to the computer, then it doesn't start cutting.  It's plugged in via USB

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Did you register the program also your using USB they are iffy set ups use the serial Port using a keyspan uscutter sells them. Static electricity causes problems with the MH series cutters also so look into that. I went from that same cutter to a Graphtec due to those issues.

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Here is a picture of the graphic i pulled off an ebay store to get the cutter set up and tested.  Everytime i turn the cutter on when it's plugged into my computer, it starts to cut this graphic, and when it's completely done cutting the graphic, it heads off.  already ruined some of my black vinyl because of it, lol.  weird thing is, it only starts to cut this graphic when it's turned on WHILE it's connected to my computer.  if i turn it on when it's NOT connected to my computer, it doesn't cut anything.  i uninstalled flexi, and SCAL just in case they might've been running in the background, and even ended any and all processes related to both programs, and it still starts to cut when i turn the cutter on while connected to my computer.

 

I did order a keyspan adapter this morning after another forum member brought it up.  So hopefully that comes in quick.  Any idea is the static kit that USCutter sells is worth it?  It's only $15, so i figured if it's good quality, and works, the tiny investment would be worth it.

 

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If that's pen and paper then static is most likely not the issue. Keyspan may be the answer.

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With it starting to cut when you turn it on while connected to the computer then that would indicate that the printer spool on the computer still have the job queued and is sending to the plotter as soon as you turn it on. My understanding is the onboard memory of the plotter is whipped when it is turned off so the only way the plotter can plot that image when first turning on is if it is coming from the computer.

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That makes sense, but when i checked the print queue in control panel, it was empty.  I did uninstall and reinstall drivers and that appears to have worked.  so everything is working now.  I'm still waiting on the keyspan adapter, and when that comes in i will be using that.

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