dmike 0 Posted May 16, 2015 We have been using Signcut for a year now with no issues. Recently the "COM" dropped off the device port list in the Cutter Settings option so after some research and talking to US Cutter we determined the USB port was bad so we bought a keyspan and are now using the other port and now "COM4" does show up in the cutter settings but when we try to cut nothing happens (box shows up for a milli-second) and then it locks/freezes up as well. We are getting really backed up with things we need to cut. W have tried Un-Installing Signcut Prod Pro and Re-intalling it as well Does anybody have any suggestions ? Thank you in advance. Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted May 16, 2015 So your purchased a Tripplite Keyspan Adapter, ? That is the brand name,, Correct and not some other brand? So are you using a Null Modem serial cable with it? You must.. http://www.ebay.com/itm/Tripp-Lite-Keyspan-USA19HS-USB-A-to-Serial-RS-232-Adapter-Mac-PC-/321754520004?pt=LH_DefaultDomain_0&hash=item4aea1059c4 Share this post Link to post Share on other sites