grajuiceki

SC Series problems please help

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so my cutter works great for small jobs that are around 4 feet long but when i go past 4 feet long while the rollers are moving my computer will make the sound that the cutter has been disconnected from my computer and then does a write error port and i end up wasting so much vinyl i have tried multiple different usb cords i bought a serial cable and a adapter for my computer i have also tried using my other usb ports re installed the cut programs tried differnt cut programs the only thing i can think of its a defect in the machine its self can anyone help me with this issue or should i call ?

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here is a jpeg of what im trying to cut i dont find it to be very detailed at all!

i use to cut bigger more detailed things with my mh series it makes no scenes 

and like i said when u run the feed roller in and out for about 5 feet of material it will make the sound of the cutter disconecting from the computer

post-33553-0-69310200-1430085726_thumb.j

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