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yetna

Graphtec ce 5000-40 Not syncing with cutting master 3

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Yea, I already installed those things. But I still can't figure out how to update the firmware. I followed the instruction but when I open the send.exe file I get stuck. I'm not sure what folder to go to in the "look in: "

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MZ Skeeter. I was unable to get in contact with Graphtec.

As far as I can tell is the plotter wants to connect to usb 2 and i think my new laptop only has ubs 3 ports. 

Do you think this could be the issue?

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This is their support number and it works fine  I just called it. ,,  8AM-5PM Pacific  M-F (800) 854-8385   No idea about com ports.   I still use XP with mine,, 2006 computer..

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