Boom 7 Posted April 23, 2017 Yea, I already installed those things. But I still can't figure out how to update the firmware. I followed the instruction but when I open the send.exe file I get stuck. I'm not sure what folder to go to in the "look in: " Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted April 23, 2017 So what is your current version on your cutter display? Share this post Link to post Share on other sites
Boom 7 Posted April 23, 2017 the exact info is at the office but i believe it says 3.04 Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted April 23, 2017 Then you download the firm ware for the 3.9 Read the PDF Folder it gives step by step instructions on the SEND.exe. Share this post Link to post Share on other sites
Boom 7 Posted April 23, 2017 Ive tried multiple times but I keep getting stuck. or i don't understand a step in the process.... Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted April 23, 2017 call Graphtec tech support Monday. They may be able to remote your computer. Share this post Link to post Share on other sites
Boom 7 Posted April 30, 2017 MZ Skeeter. I was unable to get in contact with Graphtec. As far as I can tell is the plotter wants to connect to usb 2 and i think my new laptop only has ubs 3 ports. Do you think this could be the issue? Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted April 30, 2017 This is their support number and it works fine I just called it. ,, 8AM-5PM Pacific M-F (800) 854-8385 No idea about com ports. I still use XP with mine,, 2006 computer.. Share this post Link to post Share on other sites