coreycss21 0 Posted February 21, 2015 Hi guys, I was cutting a sheet of vinyl 20x15in and i notice when it was about half way threw cutting it cut a line threw the center and and in a few other spots several times. I'm using sure cuts a lot and my cutter is on a wood stand grounded and the model is the SC. After wasting 5 feet up heat transfer and basically throwing money away it still did it! And it also just loves stopping mid cut! After contacting customers service i explained the issue and was assured several times a call back but those calls never came..No offense to the staff but they seem to be clueless about they're products. i don't know if it's the cutter or what but this is my second SC because the first one came used(yes i ordered a new one so i thought) but it also came broke just like my current machine but i had to fix it. At this point i'm just looking for help from someone to fix this issue. I honesty thought USCutter would stand behind their products and value they're customers but as it looks it unfortunately doesn't look like that. Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted February 21, 2015 Heat transfer vinyl creates a lot of static...That static goes to the carriage head. No matter on a wood surface or not...Many people have this problem in the winter. Try spraying some Static Guard,, use dryer sheets on the cutter and the vinyl...Put a dryer sheet in the vinyl roll. You cannot blame the cutter for static problems...Static is normal in this business.. You have less problems with the higher end cutters... Also if you have this cutter on a USB connection, it has been posted here a zillion times to put your cutter on a serial cable, serial card or a Tripplite Keyspan Adapter. It is a better connection. Share this post Link to post Share on other sites
coreycss21 0 Posted February 21, 2015 Heat transfer vinyl creates a lot of static...That static goes to the carriage head. No matter on a wood surface or not...Many people have this problem in the winter. Try spraying some Static Guard,, use dryer sheets on the cutter and the vinyl...Put a dryer sheet in the vinyl roll. You cannot blame the cutter for static problems...Static is normal in this business.. You have less problems with the higher end cutters... Also if you have this cutter on a USB connection, it has been posted here a zillion times to put your cutter on a serial cable, serial card or a Tripplite Keyspan Adapter. It is a better connection. Yea i have a ton of dryer sheet under the cutter and two in the roll and yes i also have a serial cable. Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted February 21, 2015 Wipe the vinyl down with the dryer sheets. Wipe your cutter...A humidifier in the room can help... Spray Static Guard in the room in the area. Does the same thing happen, if you raise the blade, raise the blade holder (just as a test) or use the pen? If not, then it is static. Share this post Link to post Share on other sites
coreycss21 0 Posted February 21, 2015 Wipe the vinyl down with the dryer sheets. Wipe your cutter...A humidifier in the room can help... Spray Static Guard in the room in the area. Does the same thing happen, if you raise the blade, raise the blade holder (just as a test) or use the pen? If not, then it is static. Yup, it still does it...... Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted February 21, 2015 Try a different software. A lot of people have problems with SCALP. Give Signblazer a try. Use the Liyu driver. That is what your cutter is...It is FREE Slice and Dice has posted it to many times to count.. Share this post Link to post Share on other sites
coreycss21 0 Posted February 21, 2015 Try a different software. A lot of people have problems with SCALP. Give Signblazer a try. Use the Liyu driver. That is what your cutter is...It is FREE Slice and Dice has posted it to many times to count.. Nope still no luck... This is so frustrating i even talked to the manager and all that happens is he tells me what to do then it happens again and again and i never get anywhere! Does anyone know of a higher up staff member from USCutter? Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted February 21, 2015 And you do have enough vinyl pulled from the roll to do the order correct?...Should never be pulling from a roll. Try a different cable. Many have fixed their cutters with a Tripplite Keyspan Adapter. It controls the data better. on value cutters. ..and does not overload the cutter on value cutters. http://www.ebay.com/itm/Keyspan-by-Tripp-Lite-USA-19HS-Hi-Speed-USB-Serial-Adapter-PC-MAC-supports-Ci-/360859667545?pt=LH_DefaultDomain_0&hash=item5404e98c59 Share this post Link to post Share on other sites
coreycss21 0 Posted February 21, 2015 And you do have enough vinyl pulled from the roll to do the order correct?...Should never be pulling from a roll. Try a different cable. Many have fixed their cutters with a Tripplite Keyspan Adapter. It controls the data better. on value cutters. ..and does not overload the cutter on value cutters. http://www.ebay.com/itm/Keyspan-by-Tripp-Lite-USA-19HS-Hi-Speed-USB-Serial-Adapter-PC-MAC-supports-Ci-/360859667545?pt=LH_DefaultDomain_0&hash=item5404e98c59 Yes,I never let it pull from the roll i always pull it to the right length first. Share this post Link to post Share on other sites
JP Auto N Design 36 Posted February 21, 2015 This might be a long shot but check the graphic that you're trying to cut, in wireframe mode. Just to be sure there aren't any stray nodes. 1 Share this post Link to post Share on other sites
coreycss21 0 Posted February 21, 2015 This might be a long shot but check the graphic that you're trying to cut, in wireframe mode. Just to be sure there aren't any stray nodes. Yea i always check over it a few times and nothing ever shows up i didn't want on. Share this post Link to post Share on other sites
bikemike 711 Posted February 21, 2015 another long shot. Make sure you serial cable is not near any power (hydro) cables. Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted February 22, 2015 Have you also tried a different computer? Or even a friends/relatives house? We had a guy several years ago, that could not make his vinyl cutter to work right from his home, He tried several different vinyl cutters that UScutter sent him... But when he took it to his Mom's house 10 miles away, it always worked fine...Something to do with the wiring in his home....this forum member MaderDesign, It was not that the cutter didn't work, but the lines were like stair steps...not straight on every cutter sent to him..Some kind of interference in his home wiring...newer home too. Share this post Link to post Share on other sites
coreycss21 0 Posted February 25, 2015 I have tried everything. I just tried cutting a 3ft long sheet and it messed it all up once again! This is really getting frustrating! I contacted USCutter and i still have not gotten anyone to contact me back...... Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted February 25, 2015 If your cutter is on a wood stand how are you feeding your vinyl roll? You said the cutter is grounded ,which all cutter are grounded thru the plug, but wondering how any static build up in the vinyl roll dissipates if not thru a metal roller and metal stand. Trying to wrap my head around your set up to help you Share this post Link to post Share on other sites
coreycss21 0 Posted February 25, 2015 If your cutter is on a wood stand how are you feeding your vinyl roll? You said the cutter is grounded ,which all cutter are grounded thru the plug, but wondering how any static build up in the vinyl roll dissipates if not thru a metal roller and metal stand. Trying to wrap my head around your set up to help you I pre cut the roll. My set up is on a wooden top and metal on the button and it is on a wood floor.I have the cutter grounded with the wire they send you and that is attached to the stand and the other end to the cutter. I wipe the heck out of the machine with dryer cloths and i also have the anti static spray and a very good ground. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted February 25, 2015 well - that short piece of pre cut vinyl shouldn't be storing that much of a punch of static.I don't remember the sc having real memory problems like the mh series - so second thought was too many nodes and memory - anyone out there with a sc ever have trouble with that? Share this post Link to post Share on other sites
xpaperman 719 Posted February 25, 2015 Can we re talk about the connection? You said serial..... Serial from computer and serial into cutter? Not USB from printer to serial of cutter right? Share this post Link to post Share on other sites
xpaperman 719 Posted February 25, 2015 Have you tried cutting other things/designs. For example... something maybe a little smaller to stop wasting large pieces of vinyl. How about taking your current project and shrinking it down. See if it still happens using less vinyl. I have the SC and I feel your pain. Especially when first starting out and all you wanna do is make a little money to get back to even and cover all that up front outta pocket! To me back then, every inch of vinyl wasted felt like a 20 dollar bill. Oh, and for the record... I had the same problem when I got my SC..... I went round and round and my head was about to explode. I didn't listen CLOSELY to the help I was given. For example.... (for me) USB from computer to a TrippLite USB adapter then a null modem cable to printer serial.. (I think that is right..... Skeeter? Null right?) Anyway.... I bet we get you running eventually! Share this post Link to post Share on other sites
MZ SKEETER 4,708 Posted February 25, 2015 yes you need a null modem cable to the cutter from the Keyspan Adapter 1 Share this post Link to post Share on other sites
xpaperman 719 Posted February 25, 2015 yes you need a null modem cable to the cutter from the Keyspan Adapter If I remember correctly..... that was my issue. I never paid attention to that and it getting my cutter to work was driving me nuts! Share this post Link to post Share on other sites
coreycss21 0 Posted March 1, 2015 Yea i have all of that. Now it loves stopping mid cut. I'm not sure if it matter but i''m doing it on a higher end HP Portege laptop. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted March 1, 2015 hey that helps the higher end hp laptops still have serial ports on them! they got them at the prison for health care for that reason so they worked with the testing equipment! go serial! I always had a hard time considering any laptop high end - a laptop and desktop with same specs - the desktop will be twice as fast because of conses ions made for space savings - but back to the program - that should have a serial port built in 1 Share this post Link to post Share on other sites
coreycss21 0 Posted March 1, 2015 Ok I tried the serial plus but mine on my PC isn't a 9 point. Also I have anti static spray. How often do you guys spray it and where? Share this post Link to post Share on other sites
