KristenMarie

Possible that serial cable is bad?

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My issue with the Keyspan tripp-lite that i am trying to install,

It is not communicating no matter what i do.

Is it possible that the serial cable that came with my machine is bad, and maybe i could purchase a new one, and that would help???

I have no clue what to do at this point, but nothing i try is allowing my computer to communicate to the cutter with the keyspan attached. 

 

And when i go back to my regular connection, as i DO need cuts made asap for orders, it is not cutting one single thing correct now, nothing. not font, not numbers, not a heart. it is going insane, all over the place. 

It is a new roll of vinyl straight out of the package.

 

I am banging my head here, reaching for ANY help. please.

 

MH series, 28in. using SCAL Pro. on Windows 7

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it is past hrs now but when you started at 3:29 they was there  - they are on pacific time.

which rock you on?

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looks like maybe oahu? - we have another member from there - don't see her much goes by haumana .

your first post for help was at 3:29

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Im not sure what time that would have been for me, its only 2:58pm for me right now! I will probably have to get up early tomorrow and call. 

Yes, Oahu

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It's only a 2 to 3 hour time difference depending on Day Light Savings time so you shouldn't have to get up early to be able to get in touch with them.

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