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Peace River Embroidery

No one will answer my e-mails

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Let me start by saying that up until now USCutter has been excellent.

My problem is that I placed an order for some calendered vinyl and some easy weed heat vinyl.

As usual, I received an e-mail stating it had been shipped and I was provided a tracking number.

When I received my order, only the calendered vinyl was in the box, but none of my heat vinyl.

I sent an e-mail on 9/16 and again on 9/17 with no response at all. Then I went into the web site and submitted a ticket on 9/18 with an automated response advising me that I would have a response from a real person within 2 business days. I made out ANOTHER ticket on 9/22 and received the same automated response.

It is now 9/24. No one seems to be interested in helping me. No one is answereing the phones much less my e-mails.

I am hoping that by posting on the forum, that someone who matters will take notice and follow-up on my complaint.

I need that vinyl that was not delivered. I need even more vinyl, but I'm very hesitant to place another order.

I am placing a pic of my packing slip showing that part of my order was yellowed out (and not shipped)

 

 

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Thank you for letting me vent.....

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I see that you ordered 1 ft sections. I ordered a few samples of the colors like that too, and they were shipped, rolled inside one of my tubes of vinyl.  Banners also were packed inside the oracal tubes. 

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Sometimes it is easy to overlook.. That happened to me once.. Glad you figured it out

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haha funny thing is I always cut htv and stick it in the middle of rolls then somehow down the road I come across that vinyl just when I need to do a shirt lol.

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