skategeek 0 Posted March 16, 2014 I've searched and searched for a few days now and cannot find the answers, so I'm posting here in hopes of some help. I have orders piling up quickly, so I'm getting super stressed out. I have a Refine ECO cutter. there are no other numbers on the cutter. I was using it and signblazer on my old laptop. I just got a new laptop and now I cannot get signblazer to talk to the new computer. Its a Windows 7 Toshiba. Set up in SB does not list the Refine ECO (or any refine for that matter) and there are no ports listed in device manager.I'm not sure what to do. I've tried selecting just about every option listed in the setup and nothing has worked. I either get that message that says cannot be initialized, or I get what looks like it's being sent / cutting, with no actual cutting. I also have s Summacut D60 that I want to use, but I cant get it set up either. I really hope someone can help. I've got customers emailing me already... Share this post Link to post Share on other sites
mb20music 760 Posted March 16, 2014 Well, I believe the "MH" series cutters are the same thing as the "Refine" cutters. Do you have that shown in your cutter setup menu in your SB software? Also want to mention that the Summacut D60 is shown in the "all cutter" version of SB. You have to download and intall the SB update for that. You may still have to load your Summacut driver though. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted March 16, 2014 Slice And Dice says to use the REDSAIL driver for the REFINE worth a shot. Share this post Link to post Share on other sites
skategeek 0 Posted March 16, 2014 when i plugged the Refine and the Summacut into the new laptop, windows automatically downloaded drivers for them and said that they were successfully installed. Do I need to do something other than that? Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted March 16, 2014 Chose your cutter set up in Signblazer, at the top of Layout screen is CUTTER, click it, then choose Set up, click it, a window will open, to the left choose your cutter. Also match up how you are connected. with # in device manager. Share this post Link to post Share on other sites
skategeek 0 Posted March 16, 2014 No Refine or MH listed in the setup I tried all of the Redsail options. None worked. Share this post Link to post Share on other sites
skategeek 0 Posted March 16, 2014 Chose your cutter set up in Signblazer, at the top of Layout screen is CUTTER, click it, then choose Set up, click it, a window will open, to the left choose your cutter. I've used this cutter for 3 years on my last laptop. I had no problems setting it up on the old one. But now with the new laptop, all the cutters listed are different and I can't get it set up. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted March 16, 2014 Try a generic Roland PNC1000, What driver were you using before? What was you reason for moving to another computer? Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted March 16, 2014 I found this from tech support, when someone could not find the ECO driver in Flexi. Should apply here also "The ECO does not have a driver in Flexi, but we have had success with the USCutter Copam, the USCutter MH Series, and the Roland PNC drivers". Share this post Link to post Share on other sites
skategeek 0 Posted March 16, 2014 I tried the Roland PNC 1000 too. I believe the old one was a Refine something, but I'm not 100%. I never needed to check because it just worked. I switched laptops because the old one weighs about 20lbs, has been dropped about a dozen times and the backspace, H and G keys no longer work I even tried to reinstall SB on that old laptop to just run it on there again until I could sort out the issues, but no luck. It will not work with that laptop either Try a generic Roland PNC1000, What driver were you using before? What was you reason for moving to another computer? Share this post Link to post Share on other sites
skategeek 0 Posted March 16, 2014 I found this from tech support, when someone could not find the ECO driver in Flexi. Should apply here also "The ECO does not have a driver in Flexi, but we have had success with the USCutter Copam, the USCutter MH Series, and the Roland PNC drivers". So does this mean that I just have to select that as my option in the set up, or do I have to download something specific? Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted March 16, 2014 follow this, see if it works. http://www.uscuttersupport.com/downloads/Support_PDF/SoftwareSetup/Copam/Copam_SignBlazer_Win7.pdf Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted March 16, 2014 this is set up and support pages http://www.uscuttersupport.com/ http://www.uscuttersupport.com/downloads.php 1 Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted March 16, 2014 website for cutter set up. http://start.uscutter.com/ 1 Share this post Link to post Share on other sites
skategeek 0 Posted March 16, 2014 follow this, see if it works. http://www.uscuttersupport.com/downloads/Support_PDF/SoftwareSetup/Copam/Copam_SignBlazer_Win7.pdf I already have SB installed....is there something I'm missing here? Share this post Link to post Share on other sites
skarekrow 1,842 Posted March 16, 2014 QUOTE> I switched laptops because the old one weighs about 20lbs, has been dropped about a dozen times and the backspace, H and G keys no longer work. I have a spare laptop with keys that no longer work. As a (temporary?) workaround you could plug a USB keyboard into the Laptop and (at least) get your orders completed. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted March 16, 2014 I agree,with external keyboard., I bought one 2 months ago, just in case. I was having problems, and keyboards are cheap. $10-$20. I have replaced 2 myself, on different computers. Share this post Link to post Share on other sites
skategeek 0 Posted March 16, 2014 QUOTE> I switched laptops because the old one weighs about 20lbs, has been dropped about a dozen times and the backspace, H and G keys no longer work. I have a spare laptop with keys that no longer work. As a (temporary?) workaround you could plug a USB keyboard into the Laptop and (at least) get you orders completed. Yes, that would be great except that when I installed the newer version of SB on the old laptop a few days ago, it will no longer recognize the cutter. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted March 16, 2014 I would be working on getting the SUMMA going, much better cutter. And the driver is in Signblazer. all cutter version Share this post Link to post Share on other sites
skategeek 0 Posted March 16, 2014 I would be working on getting the SUMMA going, much better cutter. And the driver is in Signblazer. all cutter version when i look at the options in SB for available cutters, there is a D60 and a D60 desktop option. Neither one did anything. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted March 16, 2014 are the ports numbers matching in Signblazer and your device manager? Have you read the user manual on how to set the Summa up? Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted March 16, 2014 There is another forum member with a Summa on here, maybe he will chime in later. Share this post Link to post Share on other sites
skategeek 0 Posted March 16, 2014 are the ports numbers matching in Signblazer and your device manager? Have you read the user manual on how to set the Summa up? there are no ports in my device manager. I have no idea how to find them. And the summacut did not come with a manual, it's a hand-me-down. But it is working. I've powered it up and the test cut works just fine from the device. Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted March 16, 2014 Most vinyl cutters have online user manuals, even on legacy (older) cutters. Have you tried Summausa.com Share this post Link to post Share on other sites
MZ SKEETER 4,709 Posted March 16, 2014 or even Summa europe http://www.summa.be/html_en/ Share this post Link to post Share on other sites
