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chipperi

Awesome Customer Service!!!!!!

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There was a bit of a SNAFU with my order, I ordered and payed for a refurbished TC cutter with no stand, for some strange reason it never shipped and when I called we discovered the system for some reason let me order something they didn't have.....Instead of giving me the run around USCutter manned up and gave me a brand new TC cutter for $30 more with a stand. I would like to buy Dave from the Washington office a beer....maybe he should go work for my cable company....Lord knows they need some education in Customer Service

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Now all you have to do is rearrange your entire house to make room for this new enterprise you're starting !!!

 

It's a challenge to fit a cutter system into a corner of a spare room --- many before you have tried and ended up realizing that the production process of cutting and weeding and taping requires more space than they've allocated.

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I've been trying to convince the wife to let me set up a work table in our bedroom but I'm getting some real strange looks from her. I think I better re-think my options.

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There was a bit of a SNAFU with my order, I ordered and payed for a refurbished TC cutter with no stand, for some strange reason it never shipped and when I called we discovered the system for some reason let me order something they didn't have.....Instead of giving me the run around USCutter manned up and gave me a brand new TC cutter for $30 more with a stand. I would like to buy Dave from the Washington office a beer....maybe he should go work for my cable company....Lord knows they need some education in Customer Service

 

Thank you for such positive feedback. I really do enjoy the USCutter community and helping customers. Hopefully in the near future I will be able to spend more time here on the forums with everyone. I love watching everyone help each other make really amazing things. I'm really glad I was able to make your day.

 

You my friend- have an amazing Christmas! 

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like anywhere it is mostly positive experiences but you don't hear too much when things go right - just when they go wrong.  I am fairly sure this year they hit my orders 99.9 percent dead on and on time

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