jumpink 2 Posted July 7, 2013 A customer contacts me asking if I can make two signs to go on their rear windshield. They already have an eps of their logo. Easy two color job. She also asks if I can make an hours sign for her store. We agree on a price for everything, she pays with PayPal, I make her signs and ship them to her. She emails me that she is super sad the decals were made to go on the outside of the glass. She says "Everyone I had reached out to was a deal inside the window looking out... These decals will not last very long on the doors or windows being its so hot.. I was under the impression the vinyl was on the inside not to be tampered with. Let me know if there is anything we can do." How would you respond? Share this post Link to post Share on other sites
MrMopar64 47 Posted July 7, 2013 Depending how big the job was... a smaller job I'd just make them over on a larger job I ask them to pay for supplies And probaly do it over anyway if they refused. I just had this happen to me and I just did it over at no cost... But 2 days later the biz next door called said they got my info from them and I got a $900 job from them MM64 1 Share this post Link to post Share on other sites
jaybyrd 3,770 Posted July 7, 2013 I would explain that utraviolet light degrades the adhesive when installed on the inside but in they wanted it that way I'd charge material only and since it goes against the manufacturers suggestions I can accept no responsibility for longevity. 4 Share this post Link to post Share on other sites
mabscotthandyman 1,410 Posted July 7, 2013 I have never understood the reasoning on the installing on the interior probably misguided information on the customers side. The outdoor life is what you could expect for a minimum. You could always upsell to a higher quality premium vinyl . The uv rays degrade the vinyl more than the weather. The premium vinyl last very well on cars in hot cold and harsh road conditions therefore should last even longer on a window or door. But replacement is just good business sense. 1 Share this post Link to post Share on other sites
jumpink 2 Posted July 8, 2013 Thanks guys for the input. I explained to her about about standard procedures and the hazards of installing on the inside of the glass. I offered to redo the whole job (8 linear feet of vinyl) at cost plus shipping. Going forward, I guess I should explain up front the vinyl is cut for the outside of the glass. Share this post Link to post Share on other sites
Cal 393 Posted July 8, 2013 Thanks for sharing this experience. As a real newby this is quite helpful. Cal Share this post Link to post Share on other sites
canuck1 6 Posted July 24, 2013 Not trying to highjack the thread but, is there a type of vinyl that can be installed on the inside of windows? Share this post Link to post Share on other sites
bikemike 711 Posted July 24, 2013 Sure is. All of it. Just mirror before you cut. Won't look as good. Share this post Link to post Share on other sites
Dakotagrafx 7,297 Posted July 24, 2013 won't look as good and the adhesive is not uv resistant like the vinyl so make sure to tell them there is no warranty on the product installed that way - got that straight from the oracal rep at a show years ago Share this post Link to post Share on other sites
OWJones 1,981 Posted July 24, 2013 won't look as good and the adhesive is not uv resistant like the vinyl so make sure to tell them there is no warranty on the product installed that way - got that straight from the oracal rep at a show years ago This is true, but most modern glass contains a UV blocking agent, so it may not fail that much sooner - and it depends on how much direct sunlight the window will be facing - North or South being longer lasting than East or West... Share this post Link to post Share on other sites
jaybyrd 3,770 Posted July 24, 2013 Southern facing is the fastest fading that there is. My living room faces south and the sun comes in all day long. Share this post Link to post Share on other sites
