MARTZ_R 0 Posted April 21, 2013 I purchased a MH 871- MK2 34",and aim trying to communicate via usb with my laptop to the machine with SINGBLAZER and nothing.. I also have another program called ''sure cuts alot'' and nothing,, the cutter only works when I push the TEST BUTTON I DID CALL TO CUSTOMER SERVICE .they helped me with the installation step by step and nothing.,, I went to the company in Redmond WA. and nobody can help me they say there are no technical staff.. only sales & shipping WHAT CAN I DO? WHO CAN HELP ME WITH THIS PROBLEM? Im really sad and disappointed because this is my first vinyl cutter and I want to start my own business Share this post Link to post Share on other sites
sleeveofwizzard 104 Posted April 21, 2013 Sorry to hear you that you are having trouble. The phone support staff is pretty good (most of them) and they are your best bet on getting it working 1-888-975-2047 unfortunately they run monday through friday. So what did they say after they helped you through the installation? Was there a test cut done? Are you getting an error message Share this post Link to post Share on other sites
slice&dice 2,450 Posted April 22, 2013 You're using the driver for RedSail Rs1120C ?? Share this post Link to post Share on other sites