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fitbmxseries1

MH871 carrage only moves in one direction

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I just got it yesterday and been trying to get it to work but the carriage wont move to the left, the wheels are in the track and the motor wont make any sound when i try to move it manually when its in offline mode. I am able to freely move it with my hand and  it is able move to the right when i push the buttons in offline mode. Searched the forum and didnt see any one with the same issues. On monday ill give Us cutter a call and see what they suggest but for now any one got any ideas to get this thing working?

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i thought this was more of an appropriate place to post the question, Ive taken the end caps apart, all wiring  and everything seems in order.  No loose wires or bad solder joints on the motherboard.

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