Emergency

[gohartman 0]

My cutter has had problems freezing up in the middle of cuts for no apparent reason. However I have been able to manage to cut a few things out but usually end up piecing them together meaning the cutter cuts part of the lettering than freezes, so I cut another part out until it freezes then try to finish the lettering then put it all together.  Anyway today I was attempting to cute out three words and right as it was about to finish the last letter the machine stopped, started making a loud blowing noise  and the LCD screen went blank. All of a sudden I heard a load pop that sounded like it was coming from the blade carriage and then there was a bunch of smoke and an awful oder. I'm assuming that the cutter is no longer working and will not attempt it again. What could've happened and what do I do now? And also what kind of warranty do these machines come with? I have had nothing but problem after problem and would like to get a cutter that works. Thanks.

[BannerJohn 1,324]

how long have you had it? Did you buy on ebay or directly from US Cutter?

[Guest sciondrgn]

Best bet would be to PM kenimes here on the forum with your information and he will contact you

[gohartman 0]

Thanks. I've tried calling the support number and left a message so hopefully I'll get a call soon. I bought the maching directly from uscutters and have had it for just under two weeks.

[BannerJohn 1,324]

It is still under warrantey. The will want you to ship it back to them though(at your expense),unless they break policy.

[gohartman 0]

Ok. At least it's under warranty still. I'll just wait to hear from Ken and see what they can do.

[kenimes 42]

Thanks. I've tried calling the support number and left a message so hopefully I'll get a call soon. I bought the maching directly from uscutters and have had it for just under two weeks.

Might send me a PM with your number. There are alot of messages piled up from the weekend and Friday when we were offloading a truck, and the phone is ringing off the hook today, so I may not get to it as soon as I would like.