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Dan FastPrints

ZenCut Black media sensor sizing off?

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Hello, Just got our 52" ZenCut Black in today. Still getting things set up, and so far so good.

However, I am having an issue with the automatic media sizing. When I put in a 24" wide roll it's only reading it as 18.5".

Am I missing something? This seems like it should be pretty straight forward.

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