msmix

Problems with my Laser point 24

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I have been having issues with my Us Cutter Laser point 24". It seems to be confused. When I try to do a "test" cut, the plotter jots off the the right instead of the left and it cuts the letters in a pile rather than in a row as it should. I have been working with the techs at Us Cutter but they have no idea what could be causing this. I have replaced the mother board and that did not change anything. Has anyone seen a similar problem before?

I purchased the cutter in 12/2010 so it is out of warranty. It took me a long time to get going with it and was just starting to use it on a more regular basis so it has been used very little. Us Cutter has offered to waive the $90 service fee if I will pay shipping to and from (which will be quite costly I'm sure from IN to WA state!) I'm not sure I wouldn't be better off purchasing a different cutter!

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